Operations Associate

Note: Partly is headquartered in London, with a Product and Engineering base in Christchurch (NZ), and an early presence in San Francisco. We have an office-first culture, so this role would be primarily based at our Fora Central Street HQ in Clerkenwell.

Our story

Partly\’s mission is to connect the world\’s parts and we\’re doing that by building the first global platform for replacement parts, starting with auto parts. Our big vision is to accelerate the world towards a sustainable future where waste is eliminated and all replacement parts are universally searchable, accessible and available to all.

Founded by ex-Rocket Lab engineers, we utilise cutting-edge technology to solve challenging but exciting problems that make a huge impact in a $1.9 trillion industry. We\’ve more than tripled our team over the last 12 months and expect to double in size again over the coming 12 months. We\’re a global team spanning both Europe and Australasia.

We provide a scalable digital infrastructure solution to some of the world\’s largest businesses and the most exciting startups. Partly\’s solutions are integrated across hundreds of companies globally, providing the backbone for cataloguing and managing parts online.

Our investors in Blackbird Ventures (Canva, CultureAmp etc.), Square Peg, Octopus Ventures, Icehouse, Peter Beck (Rocket Lab), Akshay Kothari (Notion Co-Founder) and Dylan Field (Figma Co-Founder).

We\’re continuing to build a world-class team and ensuring Partly is a place where people can do the best work of their lives. We\’re proud of the culture we\’ve built at Partly, and our values are lived throughout every experience.

️ This role

As an Operations Associate at Partly, you’ll help build the future of our platform in the UK and across Europe. Reporting to the GM of the UK, you’ll take real ownership across our flagship products for Suppliers and Repairers.

This is not a back-office role. You’ll be on the front lines, working directly with customers, solving problems quickly, capturing insights that shape our products, and ensuring we do everything necessary to succeed. You’ll partner with Product, Engineering, and Customer Success to improve how we onboard, support, and grow key customers.

We’re looking for individuals who want to take on responsibility early, thrive in fast-paced environments, and are motivated by making a positive impact. If you want to learn how to build and scale a business from the inside of one of Europe’s fastest-growing Series A/B-stage startups (and aren’t afraid to roll up your sleeves), this is for you.

The ideal candidate has likely founded their own startup (or done something entrepreneurial), worked at a tech startup or in a similar high-pressure environment for 1-3 years, or is a hyper-ambitious recent graduate.

What will you do

• Help Customers Win by providing direct support across all channels, including onsite visits. Help them get the most out of Partly products and troubleshoot any issues they encounter.

• Surface Feedback and Communicate Insights from suppliers and repairers about their experience using Partly products. Work closely with Product and Engineering teams to share insights that contribute to ongoing improvements and innovation.

• Collaborate Across Teams by working closely with our UK GM, acting as a support layer across all repairer accounts. Ensure a consistent experience, even if you don’t directly own the relationships.

• Contribute to Self-Service Resources by improving documentation, help centre articles, onboarding guides, and internal playbooks to reduce friction and scale support.

• Spot Patterns and Share Insights by monitoring repairer engagement trends, behaviours, and opportunities for improvement. Share these insights with internal teams to help shape the product roadmap and enhance the overall repairer experience.

Want to learn more about the problems we\’re solving and the culture we\’re building at Partly? Hear directly from our team here: https://shorturl.at/iAFUX

???? Your skills

• Organised and detail-oriented: You’re good at digging into issues, keeping track of what’s been reported, and following up to ensure nothing falls through the cracks.

• Collaborative and cross-functional: You enjoy working with different teams and sharing insights. You know how to bridge the gap between end-users and internal teams like product or engineering.

• Customer-focused communicator: Whether it’s on the phone, over email, or in person, you know how to connect with people, understand their challenges, and explain things clearly—especially to those who may not be technically inclined.

• Comfortable with technology: You don’t need to be an engineer, but you’re confident using apps, learning new tools, and understanding how digital systems fit into the repair workflow.

• Proactive problem-solver: You’re keeping an eye out for patterns, spotting opportunities to improve, and taking initiative to make things better for repairers.

Please note: if you don\’t have all the skills/experience listed above but believe you could be outstanding in this role, please still consider applying. Many folks, especially those from underrepresented or marginalised groups, often count themselves out. Please allow us to learn more about you and why you\’re exceptional!

???? Benefits

• High trust, low process and no bureaucracy. We hire exceptional people whose judgment we trust. This means we proactively remove any process or rules that slow us down (for example, our expense policy is simply the “red face test”).

• Competitive base salary + equity. We offer competitive salaries and generous equity options for all full-time employees, ensuring everyone shares in the financial upside when we win.

• Flexible working hours. Choose when to work based on what time you’re most effective (no mandatory or set hours). We combine flexibility with an office-first approach (in cities where we have critical mass, i.e. London, Christchurch, Auckland). ****

• Focus Days. Two days per week, with zero meetings, dedicated solely to uninterrupted deep work

• Take time when you need it. We don’t ask questions or care if people have a negative leave balance. We work extremely hard and trust our team to take the time they need to recharge.

• Learn from the best. Whether it’s during a ‘Lunch n Learn’ or hearing from a unicorn CEO at a Fireside chat, you’ll have the opportunity to constantly learn from the world’s best.

• Quarterly season openers across the UK and EU. Connect regularly at the nearest centralised location for a week of collaboration, big-picture planning and team events.

• Annual global offsite in New Zealand. Travel with the rest of the UK and EU team as we gather and connect for 1-2 weeks at our product and engineering hub in Christchurch.

• Team connection. Monthly team lunches, celebrating our wins, happy hours and more!

• Parental leave and flexible return to work. Do what works for you. Primary carers can return with 4-day weeks (on 100% pay for the first 12 weeks). Secondary carers get 10 days full pay.

• Payroll Giving: We encourage generous giving and donate to the high-impact charities you support

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