At a Glance
- Tasks: Drive customer success for UK repairers, ensuring they become active users of our innovative platform.
- Company: Join a fast-growing tech company revolutionising the global repair industry with AI.
- Benefits: Competitive salary, equity options, commuting allowance, and wellness benefits.
- Other info: Flexible working hours, team lunches, and annual global offsite in New Zealand.
- Why this job: Be part of a dynamic team making a real impact in the automotive repair sector.
- Qualifications: Experience in customer success or account management, with a knack for building processes.
The predicted salary is between 50000 - 60000 £ per year.
Partly is connecting the world's parts by building the AI infrastructure layer for the global repair industry, starting with the $2tn automotive market. Our frontier model, Interpreter, is the world's first AI purpose-built to understand vehicle damage and the parts needed to fix it. Thousands of businesses across the global repair supply chain already rely on it.
As a Customer Success Manager for repairers, you'll own the moment a UK repairer goes from signed to weekly active, and you'll build the process that makes that repeatable. You report to the Director of Customer Success and join a team that knows the industry and its customers well, but is light on process and systems.
This is a hands-on, scrappy role for someone who wants real ownership. If you're the person who spots the manual, repetitive thing and quietly systematises it, this role is built for you.
What will you do:- Activate newly signed repairers. Take the handoff from Sales and drive each repairer from signature to weekly active: onboarded, trained, and placing orders. Own the onboarding plan and the timeline.
- Build the activation and retention playbook. Turn what works into documented, repeatable processes the rest of CS can adopt, so activation scales beyond what any one person can carry.
- Bring data and systems rigour. Set up and maintain clean tracking of repairer health and weekly active. Find the manual, repetitive work and systematise it with light tooling and better process.
- Drive adoption and retention. Run regular check-ins, lift usage of the features that matter, spot churn risk early, and reactivate dormant accounts.
- Be the repairer's main contact post-signature. Become the trusted day-to-day contact repairers call when they need something, and resolve issues end-to-end with Support and Product rather than passing them on.
- Be the Voice of the Repairer internally. Synthesise repairer needs, pain points and feedback into a clear point of view for Product, Engineering and the commercial team.
- Early customer success or account management experience. You've owned customer relationships, adoption or retention, ideally at a business that was scaling, and people trust you quickly.
- A process and systems builder. You instinctively spot the repetitive, manual thing and turn it into a repeatable system.
- Comfortable with data and tools. You can live in dashboards, spreadsheets and a CRM, read health and usage metrics, and turn them into a clear next action.
- Hands-on, organised and scrappy. You manage many accounts and plans at once without dropping the ball.
- Strong communicator across audiences. Credible with a repairer, an engineer and a senior leader alike.
- Ownership mindset and high potential. Proactive, decisive, and hungry to take on more in a fast-moving, high-growth environment.
- (Bonus) Automotive, marketplace or B2B SaaS exposure. A plus, not a requirement; the team already brings deep industry knowledge, so sharp generalists are very welcome.
- Competitive base salary + equity.
- Commuting Allowance.
- Annual global offsite in New Zealand.
- Parental leave: Primary caregivers receive 3 months of fully paid parental leave.
- Team lunches: Lunch provided daily (Monday to Friday) in the office.
- Flexible working hours.
- Season openers & events.
- Healthy body, healthy mind: Every team member gets a £750 annual wellness allowance.
Customer Success Manager UK in London employer: Partly
Partly is an exceptional employer that fosters a dynamic and innovative work culture, perfect for those looking to make a significant impact in the automotive repair industry. With competitive salaries, generous equity options, and a strong focus on employee well-being through benefits like flexible working hours and wellness allowances, we empower our team to thrive both personally and professionally. Join us in our London office and be part of a rapidly growing company where your contributions are valued and your career can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager UK in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Partly. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Partly before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager UK in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Partly:Your cover letter is your chance to shine! Tell us why you want to work at Partly specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Partly!
How to prepare for a job interview at Partly
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
