At a Glance
- Tasks: Drive customer success for UK repairers, ensuring they become active users of our innovative AI platform.
- Company: Join a fast-growing tech company revolutionising the global repair industry with cutting-edge AI.
- Benefits: Competitive salary, equity options, commuting allowance, and wellness benefits.
- Other info: Join a vibrant team culture with regular events and flexible working hours.
- Why this job: Make a real impact in a dynamic role with ownership and growth opportunities.
- Qualifications: Experience in customer success or account management, with a knack for building processes.
The predicted salary is between 50000 - 60000 £ per year.
Partly is connecting the world's parts by building the AI infrastructure layer for the global repair industry, starting with the $2tn automotive market. Our frontier model, Interpreter, is the world's first AI purpose-built to understand vehicle damage and the parts needed to fix it. Thousands of businesses across the global repair supply chain already rely on it. Founded by ex-Rocket Lab engineers, we've grown from 40 to 160 people in 18 months and just closed a $50m Series B led by DST Global and including Blackbird Ventures, WNDR, Activant Capital, Icehouse Ventures, Square Peg, Airtree, and Ecliptic Venture Capital. We're headquartered in Austin, with offices in New Zealand and London. We're hiring the top 0.1% of talent globally and we’re proud of the culture we’ve built.
This role involves owning the moment a UK repairer goes from signed to weekly active, building the process that makes that repeatable. You will report to the Director of Customer Success and join a team that knows the industry and its customers well, but is light on process and systems. Once Sales signs a repairer, you take the handoff and drive them to become weekly active, then turn what works into playbooks, tracking and tooling the whole team can run on. Weekly active repairers is the number you own, and helping the team scale how it gets there is the bigger prize. This is a hands-on, scrappy role for someone who wants real ownership.
What will you do:
- Activate newly signed repairers by taking the handoff from Sales and driving each repairer from signature to weekly active: onboarded, trained, and placing orders.
- Own the onboarding plan and the timeline.
- Build the activation and retention playbook.
- Turn what works into documented, repeatable processes the rest of CS can adopt.
- Bring data and systems rigour by setting up and maintaining clean tracking of repairer health and weekly active.
- Find the manual, repetitive work and systematise it with light tooling and better processes.
- Drive adoption and retention through regular check-ins, lifting usage of key features, spotting churn risk early, and reactivating dormant accounts.
- Be the repairer's main contact post-signature, resolving issues end-to-end with Support and Product.
- Be the Voice of the Repairer internally, synthesising repairer needs, pain points, and feedback for Product, Engineering, and the commercial team.
Your skills:
- Early customer success or account management experience, ideally at a scaling business.
- A process and systems builder who brings structure where there isn't any yet.
- Comfortable with data and tools, able to read health and usage metrics.
- Hands-on, organised, and scrappy, managing many accounts and plans simultaneously.
- Strong communicator across audiences, credible with various stakeholders.
- Ownership mindset and high potential, proactive and decisive.
- (Bonus) Automotive, marketplace, or B2B SaaS exposure is a plus.
Please note: if you don't have all the skills/experience listed above but believe you could be outstanding in this role, please still consider applying.
Benefits:
- Competitive base salary + equity.
- Commuting Allowance.
- Annual global offsite in New Zealand.
- Parental leave for primary caregivers.
- Team lunches provided daily in the office.
- Flexible working hours.
- Regular events, including quarterly
Customer Success Manager UK employer: Partly
Partly is an exceptional employer that fosters a dynamic and innovative work culture, perfect for those looking to make a significant impact in the automotive repair industry. With competitive salaries, generous equity options, and a strong focus on employee well-being through benefits like wellness allowances and flexible working hours, we empower our team to thrive both personally and professionally. Join us in our London office and be part of a rapidly growing company where your contributions are valued and your career can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager UK
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Partly. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Partly before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager UK
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Partly:Your cover letter is your chance to shine! Tell us why you want to work at Partly specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Partly!
How to prepare for a job interview at Partly
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
