At a Glance
- Tasks: Onboard and activate UK repairers, driving their success and retention.
- Company: Join a dynamic team in a fast-growing tech company focused on customer success.
- Benefits: Competitive salary, equity, commuting allowance, and daily team lunches.
- Other info: Flexible working hours and an annual global offsite in New Zealand.
- Why this job: Make a real impact by helping repairers thrive in a supportive environment.
- Qualifications: Experience in customer success or account management with strong organisational skills.
The predicted salary is between 37800 - 46200 £ per year.
Customer Success Manager – Repairers As a Customer Success Manager for repairers, you will own the moment a UK repairer goes from signed to weekly active.
You will build the process that makes this repeatable and drive adoption, retention, and customer health.
You report to the Director of Customer Success and join a team that knows the industry and its customers well but has limited process and systems.
Responsibilities Activate newly signed repairers – take the handoff from Sales and drive each repairer from signature to weekly active: onboarded, trained, and placing orders.
Own the onboarding plan and timeline.
Build the activation and retention playbook – document repeatable processes so the rest of Customer Success can adopt and scale.
Bring data and systems rigor – set up and maintain clean tracking of repairer health and weekly active metrics.
Identify manual, repetitive work and systematise it with light tooling and improved processes.
Drive adoption and retention – run regular check‑ins, increase usage of key features, spot churn risk early, and reactivate dormant accounts.
Be the repairer’s main contact post‑signature – act as a trusted day‑to‑day point of contact, resolve issues end‑to‑end with Support and Product.
Advocate for repairers internally – synthesize repairer needs, pain points, and feedback into clear product, engineering, and commercial viewpoints.
Qualifications Early customer success or account management experience with proven ownership of relationships, adoption or retention, ideally at a scaling business.
Strong process and systems builder who instinctively turns repetitive, manual work into repeatable systems.
Comfortable with data and tools – able to live in dashboards, spreadsheets, and a CRM, read health and usage metrics, and translate them into actionable next steps.
Light automation or SQL is a plus.
Organised, hands‑on, and scrappy – manage multiple accounts and plans simultaneously without missing deadlines.
Excellent communicator across audiences – credible with repairers, engineers, and senior leaders, adjusting explanations accordingly.
Ownership mindset and high potential – proactive, decisive, and hungry to take on more in a fast‑moving, high‑growth environment. (Optional) Automotive, marketplace or B2B Saa S exposure – not required but a plus.
Benefits Competitive base salary + equity for all full‑time employees.
Annual commuting allowance.
Annual global offsite in New Zealand for the UK and EU teams.
Parental leave: 3 months fully paid for primary caregivers, with a flexible return‑to‑work plan.
Team lunches provided daily (Monday to Friday).
Flexible working hours, default to working from office.
Season openers
Customer Success Manager, North (UK) employer: Partly
Partly is an exceptional employer that values flexibility and innovation, offering a remote Supplier Account Manager role that allows you to work from anywhere while still connecting with colleagues in London during quarterly 'Season Openers'. With a strong focus on employee growth and a collaborative work culture, Partly provides unique opportunities for professional development and networking, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager, North (UK)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Partly. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Partly before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager, North (UK)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Partly:Your cover letter is your chance to shine! Tell us why you want to work at Partly specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Partly!
How to prepare for a job interview at Partly
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
