Product Manager, UK in London

Location: London, United Kingdom

Employment Type: Full time

Location Type: On‑site

Department: Product & Engineering

Note: Partly has offices in London (UK), Christchurch (NZ) and Austin (Texas). Wherever you are based, we’ll connect you with your nearest office for onboarding and fly you to join the full team for our quarterly "Season Openers" (we cover travel and accommodation). If you’re relocating to join us, we can also assist with relocation costs. This particular role is to be based onsite in our London office.

This role owns the entire experience of repairers within the Partly network. The experience spans a lot of ground, addressing fragmented tools, manual processes, and no common protocol across estimation, procurement, and invoice reconciliation. The gap between current operations and a future with Partly is the opportunity this role exists to close.

As Principal/Staff PM for Repairer Experience, you will own the end‑to‑end product experience for repairers across all of Partly’s markets: the Repair App, Mobile App, and integration surfaces that connect Partly to the broader repairer toolchain. You are accountable for the total value repairers get from Partly—and for the adoption, engagement, and automation outcomes that prove it.

This is a full‑ownership role. You are the single accountable person for how well Partly works for the repairer—from the moment they onboard to the moment a job closes. The core challenge is progressive automation. Your job is to design the path from where repairers are today to workflows that run with minimal human intervention, earning trust incrementally at each step.

You’ll be operating at an inflection point. AI‑assisted development and agents are compressing product discovery and delivery cycles. We’re looking for someone already working that way, or actively building toward it.

What you’ll own:

• End‑to‑End Repairer Experience: The full repair job workflow across all repairer‑side users—estimators, parts managers, accountants—and all Partly surfaces: Repair App, Mobile App, and future interfaces. Key metrics: NPS, time‑to‑value, time spent per job, task completion rate.
• Repairer‑Side Automation: The product strategy for progressively automating estimation, procurement, and reconciliation workflows through AI‑assisted recommendations, agent‑driven actions, and smart defaults. Key metrics: automation rate by workflow stage, manual touchpoints per order, operational time saved per job.
• Product‑Led Growth: Onboarding, activation, and repeat engagement—treated as product design problems. Key metrics: activation rate, weekly active repairer rate, jobs per active repairer, repairer‑sourced supplier pull‑through.
• Integration Experience: The quality and coherence of Partly’s integrations into Bodyshop Management Systems, estimating platforms, and other repairer tools. Key metrics: integration reliability, cross‑system task completion rate, repairer‑reported friction.
• Intelligence, Reporting & Auditability: The dashboards, performance reporting, and audit trails that help repairers make better decisions and demonstrate compliance to insurers. Key metrics: dashboard adoption, audit trail completeness, insurer acceptance rate.

What you’ll do:

• Define and evolve the product vision, strategy, and roadmap aligned with company direction.
• Continuously assess and improve Product‑Market Fit across global markets and the full repairer segment.
• Own key product and PLG metrics and use them to steer all decisions.
• Lead go‑to‑market alignment for your product, including packaging, positioning, and rollout sequencing.
• Act as the single accountable owner—for successes, failures, and everything in between.

Stay close to customers:

• Maintain direct, regular contact with repairers—calls, site visits, usage sessions.
• Spend time in the shop. Understand what estimators, parts managers, and accountants actually do, where they lose time, and what "better" would feel like to them.
• Combine qualitative customer insight with quantitative usage and metric data.
• Translate what you learn directly into prioritisation and PMF assessment.

Build and ship, not just specify:

• Prototype new product iterations yourself using AI‑assisted development and LLM‑assisted tooling.
• Treat the prototype as the hypothesis. Test with real customers before writing the spec.
• Run structured A/B tests and experiments where appropriate; use results to drive prioritisation.
• Work hands‑on with data: define metrics, build dashboards, query logs, read the signals directly.

Lead in the human loop:

• Partner closely with engineering leads to balance discovery, delivery, and technical sustainability.
• Align GTM, Customer Success, operations, and support around product direction and trade‑offs.
• Communicate priorities and reasoning clearly.
• Represent the repairer’s reality in every internal decision.

Lead in the agent loop:

• Design and instrument feedback loops that let you learn from system behaviour alongside user behaviour.
• Define what "working" means for agentic or AI‑driven features.
• Think in systems: how does a decision in the repairer experience affect behaviour across the whole network?

Raise the bar:

• Contribute beyond your product boundary: cross‑product coherence, shared principles, and the overall product craft at Partly.
• Help define what excellent product ownership looks like here as the team grows.

What you bring:

• Genuine customer obsession—a demonstrated habit of spending time with users in their actual work context.
• Craft‑level commitment to UX quality.
• 5+ years owning complex B2B software products end‑to‑end.
• Demonstrated PLG instincts: onboarding, activation, and retention treated as product design problems.
• Experience with API‑first or integration‑dependent products.
• You build rapid prototypes yourself—with AI‑assisted tools.
• Strong analytical instinct: you define the metrics, build the view, read the data, and act on it.
• Excellent judgment in a complex multi‑stakeholder environment.

Strong signals we look for:

• Familiarity with AI‑assisted or agent‑driven workflow automation.
• Experience in automotive, insurance, repair, or equivalent operational verticals.
• Exposure to marketplace or network dynamics from the demand side.
• Experience designing alongside a Customer Success function.
• Familiarity with mobile‑first or field‑based user contexts.
• Founder background, or early employee at a startup that scaled materially.

Bonus:

• Domain knowledge in collision repair, automotive aftermarket, or insurance claims.
• Experience scaling products across multiple geographies or customer segments.
• Experience building or operating products with meaningful agentic or automation components.

How you’ll think and operate:

• "I visited two repair shops this week. Here’s what I saw, here’s what it changed, and here’s what I’m doing differently because of it."
• "I built a test version of the onboarding flow this afternoon. Four repairers have already tried it. Here’s what I learned."
• "Here’s what the data shows. Here’s what I think it means. Here’s what I’m doing about it."
• "I own the repairer experience. If it’s broken, that’s on me. Let me tell you exactly how it broke and what I’m doing about it."

Please note: if you don’t have all the skills/experience listed above but believe you could be outstanding in this role, please still consider applying. Many folks often count themselves out. Please allow us to learn more about you and why you’re exceptional.

Our Benefits:

• Healthy, Catered Lunches – Enjoy fresh, healthy lunches every workday in our Auckland, Christchurch, London and San Francisco offices.
• Healthy Body, Healthy Mind – Every team member gets a $1,500 annual wellness allowance.
• Family Comes First – Primary caregivers receive 3 months of fully paid parental leave.
• Getting Here Is On Us – Choose from a paid 24/7 car park or commute allowance.
• Workspaces That Inspire – Our brand new, architecturally designed offices are built for collaboration and creativity.
• Office‑First with Flexibility – In cities where we have an office, we default there every day.
• We Celebrate Together – From weekly happy hours and monthly lunches to quarterly season openers and an annual global offsite.