Head Office (relocating from Thornton to Staining this year)
Full-Time Permanent
TBC
Permanent
Reporting to the IT Lead, this role is responsible for the provision of high-quality technical support across all locations for all stakeholders.
Key Responsibilities
- Undertake trouble shooting on both hardware and software across all locations.
- Diagnose and resolve technical issues, escalating to the IT Manager when appropriate.
- Provide an efficient and support service via telephone, email or remote control to non-IT team members across all elements and all levels of the Company.
- Log all support activity via the helpdesk call logging service.
- Ensure documentation relating to support or project work undertaken is accurate and timely.
- Administer and configure the Active Directory and Group Policy.
- Undertake small to medium sized IT projects under the direction of the IT Lead.
Carry out daily checks on Partingtons IT infrastructure.
Wi‑Fi codes – creation, update and radius server updates
- Teams maintenance and creation
- Organise the repair of faulty equipment within budgetary limits
- Undertake inventory of IT stock
- Deliver, transport and install hardware / equipment across all locations.
- Provide 1st and 2nd line support across all locations.
Configure and deploy routers and switches on remote locations.
Participate in the IT team roster which provides the appropriate level of out of hours cover is provided.
- Perform morning checks on the Spam/Quarantined Emails and CCTV Systems across all Parks
- Take ownership of all 1st/2nd and 3rd Line Support issues created
Benefits include:
Birthday Treat – Additional day annual leave
Wellness programmes
Loyalty leave
Bonus schemes
1 in 6 weekends not rostered (if applicable) / where possible
Ongoing training and development
Refer a friend and Great Ideas schemes
Use of leisure facilities across the Parks
Discounted food
Employee discount off holidays with the Partington Group
Employee discount at Walterz Entertainment Hub
Employee discount – Local Attractions Discount Scheme
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IT Technician in Thornton employer: Partingtons
Partingtons is an excellent employer, offering a supportive work culture that values attention to detail and teamwork. With opportunities for professional growth in the vibrant hospitality sector, employees enjoy a rewarding environment where their contributions directly enhance guest experiences at our beautiful holiday parks. Located in scenic areas, our team benefits from a dynamic workplace that prioritises both quality service and employee satisfaction.
