Head Office
Full-time
£13.92 per hour
Permanent
We are recruiting for a highly motivated and reliable person to work in a telephone customer service centre with experience and understanding of excellent customer service. This role is perfect for someone who excels at communicating with others in a professional manner to ensure a high quality of customer service is provided to our guests; our vision is‘to make every day feel like a holiday’.
Role: Customer Service Executive
Location: Head Office (relocating from Thornton to Staining in 2026)
Hours: TBC
Salary: £13.92 per hour
Role overview
- Assist all correspondence including inbound and outbound calls, webchats and emails from customers and clients, e.g. queries, requests, orders and complaints.
- Contact potential customers and clients with the aim of gathering information or selling a product.
- Liaise directly with customers to take payments, deal with cancellations plus creating and amending bookings.
- Collate feedback from customers to continuously improve customer satisfaction.
- To work in other areas of the business as and when required including areas such as Park Receptions and Housekeeping.
Benefits include:
- Birthday Treat – Additional day annual leave
- Wellness programmes
- Team Member awards
- Loyalty leave
- 1 in 6 weekends off (if applicable) / where possible
- Ongoing training and development
- Refer a friend and Great Ideas schemes
- Team events
- Use of leisure facilities across the Parks
- Discounted food
- Employee discount off holidays with the Partington Group
- Employee discount at Walterz Entertainment Hub
- Employee discount – Local Attractions Discount Scheme
- Uniform provided
Requirements:
- Proven experience within customer services, preferably within a call centre environment. Additional training will be provided.
- Able to produce right to work documentation (e.g. passport or birth certificate & NI document).
- Able to produce valid driving licence.
- Strong communication skills, both verbal and written, to liaise with team members and guests effectively.
- Ability to work under pressure in a fast-paced environment while maintaining attention to detail.
- Rapport building and controlled objection handling skills are essential.
Job Types: Full-time, Permanent
- Company events
- Company pension
- Free parking
- Referral programme
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Head Office employer: Partingtons
Partingtons is an excellent employer, offering a supportive work culture that values attention to detail and teamwork. With opportunities for professional growth in the vibrant hospitality sector, employees enjoy a rewarding environment where their contributions directly enhance guest experiences at our beautiful holiday parks. Located in scenic areas, our team benefits from a dynamic workplace that prioritises both quality service and employee satisfaction.
