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For Companies At a Glance
- Tasks: Lead client launches and build strong customer relationships to drive satisfaction and growth.
- Company: Candex is a fast-growing B2B fintech reshaping business transactions globally.
- Benefits: Enjoy unlimited PTO, flexible work, competitive pay, and team outings.
- Why this job: Join a mission-driven team in a dynamic startup environment with global impact.
- Qualifications: Experience in Procurement and strong communication skills are essential.
- Other info: Fluency in Italian is a plus; we value diverse backgrounds and encourage all to apply.
The predicted salary is between 43200 - 72000 £ per year.
About Candex is a rapidly growing private global B2B fintech company on a mission to reshape the way businesses transact. Our tech-based solution makes purchasing fast and easy for enterprise buyers. Recognized in the ProcureTech 100 for Procurement Innovation, our SaaS Platform and accompanying services completely transform the buying experience for large companies around the globe. Buyers enjoy the simplicity of Candex for their purchases, vendors get paid faster, and procurement teams love the increased control they gain over purchases — Everyone wins! We serve companies in the Global 2,000 and our existing clients include some of the world’s biggest corporations. We’ve raised over $85M from leading investors including Goldman Sachs, JP Morgan, American Express, Altos, Craft, and NFX. Available in almost 50 countries, Candex is expanding our already robust footprint and is looking for ambitious, fun people to join us on our mission to revolutionize the way businesses engage and pay their suppliers.
Position Overview
Candex is hiring a RVP, Customer Success responsible for launching new clients and developing customer relationships that promote retention, loyalty and growth. You will cover worldwide customers, track record thriving in a high growth startup, and have a strong understanding of Procurement customers. You will work closely with customers to ensure high levels of satisfaction, identify growth opportunities and support issue resolutions. You will be responsible for full account management including strategic positioning, product promotion and driving the customer organization's adoption of Candex. In addition, you will provide technical support to customers with the goal of increasing product satisfaction and to provide feedback to the Product Development team to improve product offerings. You will be responsible for helping us develop this business; bring new infrastructure and ideas to develop our ways of working and improve our delivery. We are hiring for the future leaders of our organization as we scale.
The Role
- Oversee and drive launch of new clients including executive account management, strategic positioning, building and demonstrating the value proposition, technical coordination, training & communications plans
- Identify key client contacts to build a network, connect with SMEs, users and drive adoption
- Oversee and address any client or supplier support or technical issues
- Perform data analytics and watch KPIs to drive Candex usage and revenue growth
- Conduct Business Reviews with Clients, including executive sponsors
- Provide projections per client and measure progress against projections
- Identify and execute on new business and client expansion opportunities
- Identify product enhancements, improvements or expansions in order to meet the needs of Candex customers and create value for the organization and our clients
- Create policies and procedures to optimize customer experience
- Develop infrastructure and ways of working to directly support scaling the business
- Support sales as needed
Qualifications
- Relevant experience in Procurement, Procurement Operations, or Procurement transformation
- Experience working with large Fortune 500 companies
- Fantastic interpersonal leadership and influencing skills
- Highly organized and an excellent communicator, both oral and written
- You are capable of influencing clients to do more, while building relationships and establishing trust
- You are self-motivated and self-directed, constantly seeking out new contacts and coming up with innovative approaches to grow Candex' business
- Fluency in Italian is an advantage
Core skills
- Bachelor’s or Advanced Degree preferred in areas such as Business, IT, Purchasing, Finance.
- Proficient in Google Suite and Microsoft Office Suite, specifically Excel and PowerPoint.
- Knowledge of customer service practices.
- Technical aptitude and ability to learn software programs.
- Knowledge and/or experience with Purchasing systems and processes (Ariba, Coupa, SAP, Taulia, etc.)
- Knowledge and/or experience with Accounts Payable and Payment processes & software
- Experience with Customer Relationship Management (CRM) software
Why Work With Us
- We are humble, hungry, intelligent and collaborative
- Unlimited PTO and a flexible working environment
- Competitive compensation and benefits package
- Home Office Setup
- Company-wide team outings
Equal Opportunity Employer
Studies indicate that individuals from marginalized backgrounds, including women, often choose to apply for positions only when they fulfill all listed requirements. However, if you find that this role resonates with you even though you don't match every criterion, we strongly encourage you to get in touch with us. Our commitment to being an equal opportunity employer drives us to cultivate a workplace that celebrates diversity and inclusivity, embracing individuals from various backgrounds. Our hiring process prioritizes skills and abilities, and our wide-reaching outlook is something we take great pride in. Feel free to reach out!
RVP, Customer Success employer: PARTECH PARTNERS
Contact Detail:
PARTECH PARTNERS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land RVP, Customer Success
✨Tip Number 1
Network with professionals in the procurement and fintech sectors. Attend industry events or webinars where you can meet potential colleagues or clients, as building relationships is key to understanding customer needs and driving adoption.
✨Tip Number 2
Familiarise yourself with Candex's platform and its unique value proposition. Understanding how our solution transforms the buying experience will enable you to effectively communicate its benefits to prospective clients.
✨Tip Number 3
Stay updated on trends in procurement and customer success. This knowledge will help you identify growth opportunities and position yourself as a thought leader when engaging with clients.
✨Tip Number 4
Prepare to discuss your previous experiences with Fortune 500 companies. Highlight specific examples of how you've driven customer satisfaction and retention, as this will demonstrate your capability to excel in the RVP role.
We think you need these skills to ace RVP, Customer Success
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Procurement and Customer Success. Use specific examples that demonstrate your ability to manage client relationships and drive growth, especially with large corporations.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the fintech industry and how your skills align with Candex's mission. Mention your understanding of procurement processes and how you can contribute to enhancing customer satisfaction.
Showcase Your Achievements: Quantify your past successes in previous roles. For instance, mention any KPIs you improved or significant projects you led that resulted in increased customer retention or revenue growth.
Highlight Technical Skills: Since the role requires technical aptitude, ensure you mention your proficiency with relevant software and tools, such as CRM systems and data analytics platforms. This will show your readiness to support clients effectively.
How to prepare for a job interview at PARTECH PARTNERS
✨Understand the Company and Its Mission
Before your interview, take the time to research Candex and its mission to reshape business transactions. Familiarise yourself with their SaaS platform and how it benefits enterprise buyers, as this will show your genuine interest in the company and its goals.
✨Demonstrate Your Customer Success Experience
Be prepared to discuss your previous experience in customer success, particularly in high-growth environments. Highlight specific examples of how you've built relationships, driven adoption, and resolved issues for clients, especially within procurement or with large corporations.
✨Showcase Your Analytical Skills
Since the role involves tracking KPIs and performing data analytics, be ready to discuss your analytical skills. Share examples of how you've used data to drive customer engagement and revenue growth, and be prepared to talk about any relevant tools or software you’ve used.
✨Prepare Questions for the Interviewers
Having insightful questions ready for your interviewers can set you apart. Ask about the company's future plans, challenges they face in customer success, or how they measure client satisfaction. This shows that you're thinking critically about the role and are genuinely interested in contributing to their success.
