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- Tasks: Engage with customers, manage complaints, and promote best practices in property maintenance.
- Company: Dynamic property maintenance company focused on superior service delivery.
- Benefits: Flexible home-based role with occasional travel and opportunities for growth.
- Why this job: Make a real difference by enhancing customer experiences in property repairs.
- Qualifications: Strong customer service background and technical knowledge of property repairs.
- Other info: Join a supportive team dedicated to delivering exceptional service.
The predicted salary is between 30000 - 42000 £ per year.
A property maintenance company is seeking a Customer Liaison Officer to enhance service delivery and manage customer complaints effectively. You will engage with customers, maintain data, and promote best practices.
Ideally, you should have a strong background in customer service with a passion for resolving issues and a good technical knowledge of property repairs.
This is a home-based role requiring occasional travel to offices and sites in Birmingham and Worcester.
Housing Repairs Customer Liaison – Shape Superior Service in Worcester employer: Part Of Platform Housing Group
Contact Detail:
Part Of Platform Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Repairs Customer Liaison – Shape Superior Service in Worcester
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in enhancing their service delivery.
✨Tip Number 2
Practice your communication skills! As a Customer Liaison Officer, you'll need to engage with customers effectively. Role-play common scenarios with friends or family to boost your confidence in handling complaints and resolving issues.
✨Tip Number 3
Show off your technical knowledge! Brush up on property repairs and maintenance processes. Being able to speak the lingo will not only impress your interviewers but also demonstrate your passion for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Housing Repairs Customer Liaison – Shape Superior Service in Worcester
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've effectively managed complaints and enhanced service delivery in your previous roles. Share specific examples that demonstrate your passion for resolving issues!
Technical Knowledge is Key: Since this role involves property repairs, it’s important to showcase any technical knowledge you have. We’re looking for candidates who can understand the ins and outs of property maintenance, so don’t hold back on sharing relevant experiences or qualifications.
Tailor Your Application: Take a moment to tailor your application to the job description. We love when applicants take the time to align their skills and experiences with what we’re looking for. It shows us you’re genuinely interested in the role and understand what it entails!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at Part Of Platform Housing Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge of property repairs. Familiarise yourself with common issues and solutions, as well as the services the company offers. This will show that you're not just passionate about customer service but also understand the technical side of things.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully resolved customer complaints or enhanced service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see your impact.
✨Be Ready to Discuss Data Management
Since maintaining data is part of the role, be prepared to talk about your experience with data management systems. Highlight any tools you've used and how you've ensured accuracy and efficiency in your previous roles.
✨Demonstrate Your Travel Flexibility
As this role requires occasional travel, mention your willingness and ability to travel to Birmingham and Worcester. It’s a good idea to express enthusiasm for meeting customers face-to-face and understanding their needs better through direct engagement.
