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- Tasks: Manage and enhance the ServiceNow platform while collaborating with global teams.
- Company: Join a supportive global team focused on employee experience and continuous learning.
- Benefits: Competitive salary, annual bonus, private medical cover, and generous holiday allowance.
- Other info: Great career growth opportunities and a vibrant workplace culture.
- Why this job: Make a real impact by optimising IT services and driving innovation in a dynamic environment.
- Qualifications: Experience in ServiceNow administration and strong scripting skills required.
The predicted salary is between 50000 - 60000 £ per year.
The ServiceNow Administrator will be part of the global ServiceNow team within our Global Employee Experience division with employees located in UK, USA and India. The role will report to the Senior IT Manager (ServiceNow Product Owner) and will collaborate closely with IT colleagues and business users to ensure the platform continually delivers value. The organisation offers a supportive environment for professional development and encourages continuous learning, aligning with the evolving ServiceNow ecosystem.
Responsibilities
- Platform Administration: Oversee the day‐to‐day administration, configuration, health and support of the ServiceNow platform, including user account, role, group and access control management.
- System Maintenance & Upgrades: Perform regular instance maintenance, health checks and version upgrades/patching to keep the platform stable and up‐to‐date. Monitor system performance and proactively troubleshoot issues to minimise downtime.
- ITSM and WSD Support: Provide expert support for core ITSM modules (Incident, Problem, Change, Request, etc.) and Workplace Service Delivery modules ensuring smooth operation of IT service processes.
- Enhancements & Configuration: Work with stakeholders to implement minor enhancements, configurations and customisations on the platform, including updates to forms, fields, workflows, UI policies and business rules.
- Performance Analytics & Reporting: Develop and maintain Platform and Performance Analytics dashboards and reports to track KPIs and service metrics.
- New Features Deployment: Lead or assist in the deployment of new ServiceNow capabilities, particularly Employee Center and Now Assist, and drive user adoption of these features.
- Documentation & Training: Maintain up‐to‐date platform documentation and provide end‐user training or support as needed.
- Compliance & Vendor Coordination: Ensure security and compliance on the platform by enforcing proper access controls and change management processes. Coordinate with ServiceNow vendor support for platform issues and monitor any ServiceNow release notes or patches for relevant updates.
- Continuous Improvement: Identify opportunities for process improvement and automation within the ServiceNow platform and proactively recommend and implement enhancements to streamline IT and business processes.
Qualifications
- Hands‐on experience of ServiceNow administration or a similar ITSM role, managing a large‐scale ServiceNow environment and service processes.
- Certified System Administrator (CSA) certification required.
- ITIL v4 Foundation certification (or higher) required; practical experience applying ITIL principles in day‐to‐day work is expected.
- Strong grasp of ServiceNow ITSM and WSD modules and configurations. Familiarity with Performance Analytics and Process Mining and ServiceNow Service Portal / Employee Center administration.
- Strong scripting skills (JavaScript) and experience developing on the ServiceNow platform. Experience integrating ServiceNow with other systems via REST/SOAP APIs, MID Server or Integration Hub is an advantage.
Benefits
- A great starting salary plus annual bonus and a strong benefits package.
- Up to 16 % company pension scheme.
- Private medical and dental cover, a menopause plan, emergency care benefit for children, pets or dependants.
- Income protection, life assurance, electric car scheme and travel insurance.
- 25 days paid holiday plus bank holidays, with the opportunity to buy or sell extra leave.
ServiceNow Administrator in Westminster employer: Part Of Markel Group (nyse - Mkl
Contact Detail:
Part Of Markel Group (nyse - Mkl Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Administrator in Westminster
✨Tip Number 1
Network like a pro! Reach out to current or former ServiceNow Administrators on LinkedIn. Ask them about their experiences and any tips they might have for landing a role like this. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Get your hands dirty with ServiceNow! If you haven't already, dive into some online courses or tutorials to brush up on your skills. The more familiar you are with the platform, the more confident you'll be during interviews.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how you've handled past challenges in ITSM or ServiceNow. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining our team. Plus, it shows you're proactive and genuinely interested in the role. Don't miss out on that chance!
We think you need these skills to ace ServiceNow Administrator in Westminster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ServiceNow Administrator role. Highlight your hands-on experience with ServiceNow and any relevant certifications like CSA and ITIL v4. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your experience aligns with our needs. Don't forget to mention your scripting skills and any experience with Performance Analytics.
Showcase Continuous Learning: Since we value continuous learning, mention any recent courses or training you've completed related to ServiceNow or ITSM. This shows us that you're committed to staying updated in the evolving ServiceNow ecosystem.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you'll be able to submit all your documents in one go. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Part Of Markel Group (nyse - Mkl
✨Know Your ServiceNow Stuff
Make sure you brush up on your ServiceNow knowledge before the interview. Familiarise yourself with the latest features, especially around ITSM and WSD modules. Being able to discuss specific enhancements or configurations you've worked on will show you're not just a user but a pro.
✨Show Off Your Certifications
Don’t forget to highlight your Certified System Administrator (CSA) and ITIL v4 Foundation certifications. Be ready to explain how you've applied ITIL principles in real-world scenarios. This will demonstrate your commitment to best practices and your ability to manage service processes effectively.
✨Prepare for Technical Questions
Expect some technical questions about scripting and integrations. Brush up on your JavaScript skills and be prepared to discuss how you've integrated ServiceNow with other systems. If you can share specific examples of challenges you've faced and how you overcame them, that’ll really impress them.
✨Emphasise Continuous Improvement
The role focuses on continuous improvement, so come prepared with ideas! Think about past experiences where you've identified opportunities for process automation or enhancements. Sharing these insights will show that you're proactive and aligned with their goals for the ServiceNow platform.