Nights Manager

We're looking for a Night Manager to join the Front Office team at Milton Hill House, part of the Venues Collection. This is a key role within the hotel, responsible for overseeing the operation throughout the night, leading the nights team, maintaining high service and security standards, and ensuring the hotel is fully prepared for the day ahead.

Responsibilities

• Overseeing the hotel operations throughout the night and acting as the main point of contact on shift
• Leading, supporting, and supervising the nights team to ensure the shift runs smoothly and professionally
• Taking responsibility for the safety, security, and general welfare of guests, team members, and the building overnight
• Completing the night audit accurately and ensuring all end-of-day and overnight procedures are followed correctly
• Managing guest queries, requests, complaints, and any overnight incidents in a calm and professional manner
• Carrying out regular security checks, floor walks, and patrols across the hotel
• Ensuring all Front Office standards, cash handling procedures, billing processes, and guest security procedures are followed at all times
• Supporting the day teams by preparing clear handovers, highlighting any issues, and ensuring the hotel is set up for the following morning
• Assisting with reservations and room allocations where required
• Responsible for rota planning for the nights team
• Monitoring overnight arrivals, no-shows, room moves, late check-ins, and any outstanding billing or operational issues
• Responding appropriately to emergencies, incidents, fire alarms, or other situations requiring escalation overnight
• Maintaining strong communication with Duty Managers, senior management, and other departments as needed

Qualifications

• Have previous experience in a hotel Front Office or Night Leadership role
• Be confident leading a team and taking ownership of a shift independently
• Have a strong understanding of hotel night procedures, guest service, and operational standards
• Be highly organised, reliable, and able to stay calm under pressure
• Be confident handling guest complaints, overnight issues, and operational decision-making
• Have good attention to detail, particularly around night audit, billing, and reporting
• Understand the importance of security, safeguarding, and compliance procedures overnight
• Be confident using hotel systems and completing administrative tasks accurately
• Have a proactive approach and be willing to step in wherever needed to support the operation
• Be someone who manages actively and visibly

Salary & Benefits

£14.23 per hour, plus a range of benefits including healthcare, wellbeing support, 23 days annual leave plus bank holidays, life assurance, meals on duty, and more.

• Medicash – Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
• Aviva Digicare – Free annual healthcare check
• Exclusive Benefits & Wellbeing site (Perks at Work)
• Entertainment discounts – up to 55% off cinema tickets
• Health & Wellbeing discounts – discounts for Nuffield Health (20%) and Pure Gym (10%)
• Travel discounts – discounts with holiday companies such as TUI and Expedia
• Shopping discounts – save up to 15% at high street and online stores by purchasing Shopping Cards
• Meals on duty
• Vodafone discounts
• Pension scheme and Life Assurance
• Employee Assistance Programme
• 23 days + BH’s and additional day off for your birthday
• 2 days additional leave, following return from Maternity leave during the first year back
• Competitive and supportive family benefits
• Day off for baby’s first birthday
• Holiday purchase scheme
• On-going training & development and career pathways
• Professional subscriptions paid
• Financial wellbeing programme and preferred rates on salary finance products

Equal Opportunity

We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.