At a Glance
- Tasks: Lead and inspire a team to deliver exceptional dining experiences at Parsonage Grill.
- Company: Join the prestigious Old Parsonage Hotel, part of The Oxford Collection.
- Benefits: Enjoy competitive pay, discounts, meals on duty, and career development opportunities.
- Other info: Flexible shifts, team awards, and a supportive work environment await you.
- Why this job: Be part of a vibrant team in a luxury setting, making memorable moments for guests.
- Qualifications: Experience in 5-star hospitality and a passion for food and service.
The predicted salary is between 19.5 - 19.5 £ per hour.
Parsonage Grill, located within the five-star Old Parsonage Hotel, is famous for its intimate, bohemian and clubby atmosphere.
The philosophy focuses on using the best local produce available to create a menu of simple, sophisticated, and essentially British dishes.
Parsonage Grill is part of ‘The Oxford Collection’; a small, privately owned group of two luxury 5* hotels and apartments, three restaurants that consists of the Old Bank Hotel, the Old Parsonage Hotel, 36 St Giles, Parsonage Grill, Gees Restaurant & Bar, and Quod Restaurant & Bar.
We have 80 bedrooms across three iconic properties in central Oxford, with unrivalled views across the city’s beautiful skyline.
We offer support, training, and development opportunities to help your career flourish.
We believe that investment in every one of our ‘collectives’ is key to the success of our business and the happiness of our customers.
As a member of the team, we are looking for an exceptional candidate who shares these values.
We are looking for Senior Waiting Staff to join our team at the Parsonage Grill.
The ideal candidates will
- Have a passion for hospitality, excited by food, wine, and restaurant culture, with high level attention to detail and a positive can-do attitude with a keen willingness to learn.
- Have the ability to lead, inspire and motivate people.
- Be excellent at interpersonal communication and teamwork.
- Thrive on giving guests a memorable experience.
- Have the natural desire to go to the extra mile.
- Have experience in similar positions in 5-star establishments
Roles & responsibilities
- To consistently act as an ambassador in upholding and monitoring the high standards expected amongst all employees
- To assist the management team with the departmental induction of new employees
- To oversee and assist with the training of new and existing employees in all areas required, including service standards and product knowledge
- Encourage the development and progress of the restaurant staff. Ensure training procedures for restaurant staff are followed and training records are completed and maintained.
- To assist the management team with probationary reviews of new employees by providing feedback throughout their training and probation period
- To carry out hosting shifts when required
- Assist management with daily shift briefings when required
- To represent the company’s high standards of personal presentation & behaviour at all times
- To welcome customers in a friendly & accommodating manner, making a great first impression
- Ensure weekly/daily closing duties are adhered to
- To have an adaptable approach towards out service style, depending on the nature of the business.
- To exceed customer expectations: this includes knowledge, professional and helpful manner by serving food and drink.
In addition, a willingness to assist customers in other areas – e. g. calling taxis, giving directions, making recommendations.
Hanging up coats, jackets etc.
- To learn and retain a comprehensive understanding of all menu items to ensure maximum benefit to the customer and the ability to work effectively
- To bring a positive attitude to teamwork, contributing to the smooth running of the restaurant and interacting productively with other departments
- To maintain the standards and culture of the team by setting an example to new members of staff and assisting in their training when required
- To prepare the restaurant for service, following established jobs lists and as directed by the manage.
- To up- sell wine and other beverages, as well as side orders or daily specials to maximise revenue wherever possible
- To record all sales accurately including wastage and transfers of beverages
- To be responsible for cash, cheques, credit cards and vouchers received from the customer and to account for these payments at the end of the shift
We offer a sensible shift pattern, across a 40-hour working week (Monday to Sunday rota with two days off) with an OTE up to £19.50 per hour, including non-contractual tronc (service charge).
Part-time hours may also be considered.
Senior Waiting Staff Benefits
- Meals on duty
- 50% discount on food within our restaurants
- Up to £700 recruitment incentive
- Membership to our Employee Assistance Programme with Hospitality Action
- Pension scheme
- Opportunities to develop within the Company
- Uniform provided
- 28 days holiday inclusive of bank holidays per annum (pro-rata)
- A paid day off on your birthday
- Team awards and prizes
- Hospitality Rewards: offering discounted gym membership, high-street and online shopping discounts, discounted vouchers, a cashback card, and 24/7 online GP service
Eligibility to work within the UK must be proven and two references should be available on request.
Senior Waiting Staff in Oxford employer: Parsonage Grill
Parsonage Grill is an exceptional employer that fosters a vibrant and supportive work culture in the heart of Oxford. With competitive pay, generous employee benefits including meals on duty and discounts, and ample opportunities for professional growth, we are dedicated to nurturing talent and ensuring our team thrives in a rewarding culinary environment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Waiting Staff in Oxford
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Parsonage Grill. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Parsonage Grill
Don't be shy about reaching out to Parsonage Grill directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Senior Waiting Staff in Oxford
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Parsonage Grill and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Parsonage Grill
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
