At a Glance
- Tasks: Provide exceptional customer service and build trusted connections with our customers.
- Company: Join Parsley Box, a leading meal delivery service for older adults in the UK.
- Benefits: Competitive salary, hybrid working, generous leave, and free lunches.
- Other info: Full training provided; perfect for school or college leavers.
- Why this job: Make a real difference in people's lives while enjoying a flexible work environment.
- Qualifications: Empathy, time management, and a willingness to learn are key.
The predicted salary is between 26200 - 26200 £ per year.
A little bit about Parsley Box
Parsley Box is leading the market for direct-to-consumer meal deliveries for older adults across the UK.
Our mission is to help people live well for longer through nourishing, comforting meals made with care.
Our service is rated “Excellent” on Trustpilot, and we pride ourselves on our kind and helpful call agents and reliable and fast order delivery.
Overview
We're looking for an empathetic and productive Customer Service Advisor to join our close-knit team.
Your friends & family might describe you as the warm and friendly one, somebody who can strike up a conversation with anybody, and the one who, no matter how busy you are, always has time for others.
You love to provide great service and always ensure that every conversation is handled with genuine care for your customers.
This is a telephony-based role, so you’ll be comfortable working in a structured contact centre where agents are expected to manage their time effectively within a scheduled environment.
You will work with modern telephony and CRM systems, handling a high volume of customer interactions while meeting clear service and efficiency metrics.
The role is part-time, working 28.5 hours a week, with working hours between 9 am and 6 pm on Mondays, Fridays and Saturdays, and 10 am to 4 pm on Sundays.
We offer hybrid working with a minimum of one day (either Monday or Friday) working from our office at Orchard Brae House, Queensferry Road, Edinburgh, and the remaining working from home, helping to add flexibility and balance to your schedule as well as providing an opportunity to meet with and learn from others in our friendly team.
As a Customer Service Advisor, you’ll be responsible for
- Providing exceptional telephone-based customer service, including taking customer orders and answering other inbound enquiries.
- Making deeply trusted connections with our customers, which is something that we pride ourselves on and sets our service apart from others in the industry.
- Meeting key contact centre performance metrics, including average handling time, after-call work, quality standards, and customer satisfaction.
- Staying up to date with company products and promotions to help our customers choose meals they will enjoy.
- Taking ownership of any customer issues and doing everything that you can to resolve them on the first contact.
- Confidently using telephony and CRM systems to manage customer interactions, accurately recording customer details, updating accounts, and navigating multiple systems simultaneously.
- Handling customer data securely and responsibly, ensuring full compliance with GDPR, PCI standards, and company data protection policies at all times.
- Adhering to scheduled shift patterns, including logging in and out on time, taking breaks as scheduled, and maintaining high levels of attendance and punctuality to support team performance.
- Working collaboratively as part of a team, recognising that individual performance contributes to overall service levels and team success.
What we’re looking for
- Applicants must be 18 years or older.
- Experience working in a structured customer service environment or contact centre environment is desirable; however, the role is suitable for a school or college leaver, as full training will be provided.
- Confidence using CRM systems and handling multiple systems/windows simultaneously.
- Ability to demonstrate customer empathy and balance this with meeting efficiency and productivity targets.
- Strong time management and ability to work within scheduled shifts.
- High attention to detail, particularly when handling customer data.
- Understanding of (or willingness to learn) GDPR and secure data handling practices.
- Reliable, punctual, and accountable team player.
What we offer
- Salary: £26,200 per annum for a 37.5-hour full-time equivalent (pro-rata).
- Company pension contribution of 6%, you also contribute 5%.
- 33 days annual leave, including public holidays, for a 37.5-hour full-time equivalent (pro-rata). Annual leave increases by 1 day after 2, 4, and 6-years’ service.
- 2 additional wellbeing days per year (pro-rata), and your birthday off.
- Life insurance at 2x salary.
- 24/7 access to GP services.
- Cycle to work scheme and health screening via salary sacrifice.
- Hybrid working options with Monday and/or Friday in the Edinburgh office and the weekend days at home.
- Modern workspace with onsite parking, café, and gym.
- Free lunches from the Parsley Box range and excellent coffee.
- Employee assistance helpline access for support at challenging times.
- Access to corporate discounts such as mortgage solutions, high street shopping and cinema voucher discounts.
Customer Service Advisor in Edinburgh employer: Parsley Box
Parsley Box is an exceptional employer that prioritises the well-being of its employees while delivering outstanding service to older adults across the UK. With a strong focus on employee growth, our hybrid working model allows for flexibility and balance, complemented by a supportive work culture that values teamwork and genuine connections with customers. Enjoy competitive benefits, including generous annual leave, a company pension, and unique perks like free lunches and access to wellness resources, all within a modern workspace in Edinburgh.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Edinburgh
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Parsley Box and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Parsley Box and let us see your personality shine through!
We think you need these skills to ace Customer Service Advisor in Edinburgh
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Parsley Box.
Get Familiar with Our Brand:Before applying, take some time to learn about Parsley Box and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Parsley Box
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Parsley Box.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Parsley Box will surely appreciate.
