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- Tasks: Provide exceptional customer service over the phone and build meaningful connections.
- Company: Join Parsley Box, a leader in meal deliveries for older adults in the UK.
- Benefits: Enjoy competitive salary, 33 days leave, hybrid work, and wellness support.
- Why this job: Make a real difference in people's lives while working in a supportive team.
- Qualifications: Empathy, great communication skills, and a passion for helping others.
- Other info: Flexible hours, modern workspace, and opportunities for personal development.
The predicted salary is between 20400 - 30600 ÂŁ per year.
A little bit about Parsley Box: Parsley Box is leading the market for direct-to-consumer meal deliveries for older adults across the UK. Our mission is to help people live well for longer through nourishing, comforting meals made with care. Our service is rated “Excellent” on Trustpilot, and we pride ourselves on our kind and helpful call agents and reliable and fast order delivery.
We are looking for empathetic and productive customer care agents to join our close-knit team. Your friends might describe you as the warm and friendly one, the one who sparks up a conversation in any supermarket queue, and the one who, no matter how busy they are, always has time for you. You love to provide great service and engage in authentic conversations with people who appreciate it, and pride yourself on being a reliable team member whose consistency is valued and admired.
This is a telephony-based role, so you’ll be comfortable making connections with our customers and colleagues over the phone. We currently have a part-time Hybrid position available for 20 hours per week on a three-week rotating shift pattern:
- Week 1: Tuesday–Wednesday (2:00pm–6:00pm), Thursday–Friday (12:00pm–6:00pm)
- Week 2: Wednesday–Thursday (2:00pm–6:00pm), Friday (12:00pm–6:00pm), Sunday (10:00am–4:00pm)
- Week 3: Tuesday–Wednesday (2:00pm–6:00pm), Thursday–Friday (12:00pm–6:00pm)
As a customer care agent, you’ll be responsible for:
- Providing exceptional telephone-based customer service, including taking customer orders and answering enquiries.
- Staying up to date with company products and promotions and keeping customers informed of new products they might like to try.
- Calling new customers to welcome them to the Parsley Box family.
- Occasionally calling existing or previous customers with special offers.
- Taking ownership of any customer issues and working with other departments to resolve them.
- Providing customer feedback to our internal team so we can improve our products and service.
- Making deeply trusted connections with our customers, something that sets us apart from others in the industry in terms of our service.
- Updating internal systems with customer information (full training will be provided).
- Meeting our customer service metrics to ensure all our customers receive consistently exceptional service.
We have pledged to be an Age-friendly Employer, a nationwide programme for employers who recognise the importance and value of older workers. We’re committed to improving work for people in their 50s and 60s and taking the necessary action to help them flourish in a multi-generational workforce. We will provide training and support to ensure you deliver your best work, and we will continue to support your learning and personal development during your time working with us.
We ask that you be available to attend the Edinburgh office in Orchard Brae for the first week of employment on a full-time basis (Monday to Friday, 9 am to 5 pm) to enable us to support your onboarding and induction into your new role.
What we offer:
- Salary: ÂŁ25,500 for a 37.5-hour full-time equivalent (pro-rata).
- Company pension contribution of 6% to help you plan for your future (you also contribute 5%).
- 33 days annual leave, including public holidays. Annual leave increases by 1 day after 2, 4 and 6 years’ service (pro rata).
- 2 additional wellbeing days per year to proactively support your physical and mental wellbeing (pro-rata).
- Birthday day off.
- 24/7 access to GP services.
- Life insurance at 2x salary.
- Cycle to work scheme and health screening through our salary sacrifice portal.
- Hybrid working options between our Edinburgh office (Stockbridge/Queensferry Road) and home. There is a minimum requirement of days worked in the office.
- Modern workspace with onsite parking, café, free gym access, changing rooms with drying lockers, free fruit, lunches and excellent coffee.
- Employee assistance helpline access for support at challenging times.
- Access to corporate discounts such as mortgage solutions and high street shopping, and cinema voucher discounts.
- Funded health screening for over 50s.
- Company socials and events.
We are actively building diverse and inclusive teams and welcome applications from everyone, including people of all ages. CVs are great, but we place more importance on who you are and how you can play your part in the success of Parsley Box. If you need any special assistance at any stage of our recruitment process, please let us know and we’ll happily make any adjustments.
Customer Service Advisor employer: Parsley Box
Contact Detail:
Parsley Box Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know Parsley Box inside out! Familiarise yourself with their mission and values, especially how they cater to older adults. This will help you connect with the team and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your phone skills! Since this role is all about making connections over the phone, try role-playing with friends or family. Focus on being warm and friendly, just like the ideal customer service advisor they’re looking for.
✨Tip Number 3
Be ready to share your own experiences! Think of times when you've provided great customer service or resolved issues. This will help you demonstrate your empathy and reliability during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the Parsley Box family. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to know who you are beyond your CV. Share your experiences and how they make you the warm and friendly person we’re looking for.
Tailor Your Application: Make sure to customise your application to fit the role of Customer Service Advisor. Highlight your empathy and communication skills, and give examples of how you've provided great service in the past. This will show us you understand what we're all about!
Show Your Enthusiasm: We love seeing passion in applications! Let us know why you’re excited about joining Parsley Box and how you can contribute to our mission of helping people live well for longer. A little enthusiasm goes a long way!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at Parsley Box
✨Know the Company Inside Out
Before your interview, take some time to research Parsley Box. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Empathy
As a Customer Service Advisor, empathy is key. Prepare examples from your past experiences where you've successfully connected with customers or resolved issues with care. This will demonstrate that you have the warm and friendly approach they’re looking for.
✨Practice Active Listening
During the interview, practice active listening. Make sure to listen carefully to the questions asked and respond thoughtfully. This will reflect your ability to engage in authentic conversations, which is crucial for a telephony-based role.
✨Be Ready for Role-Play Scenarios
Expect to participate in role-play scenarios during your interview. This could involve handling a customer complaint or welcoming a new customer. Practising these scenarios beforehand can help you feel more confident and showcase your problem-solving skills.