Technical Product Manager

The Product Manager in Customer Fulfilment Automation will have the opportunity to build industry‑leading automation solutions for fulfilment sites to help transform the retail landscape, solidifying our clients’ position as a frontrunner in the online retail domain. In this role, you will oversee the development of automated fulfilment technologies for the company's online strategy, drive product strategy, work closely with Business Operations, and collaborate with various stakeholders to optimise fulfilment processes, reduce costs, and improve customer satisfaction.

Responsibilities

• Drive product strategy for customer fulfilment automation solutions, create roadmaps, and secure stakeholder buy‑in.
• Lead product discovery initiatives, identify user needs, map service‑design blueprints, define user personas, and establish Jobs‑to‑be‑done frameworks.
• Prioritise capabilities and tasks while managing SCRUM team backlogs effectively.
• Collaborate with Business Operations and cross‑functional stakeholders to optimise fulfilment processes.
• Work with third‑party vendors to define and implement automation capabilities and evaluate market solutions for product‑led transformation.
• Ensure products meet high standards for resiliency, security, reliability, and observability.
• Conduct market research and leverage insights to shape product vision and strategic direction.
• Support and mentor junior team members and graduates.

Qualifications

• Proven experience building warehouse or logistics solutions (WMS or WES) for warehouses or retail fulfilment centres, integrating applications with robotics, conveyors, IoT, and AI, and defining warehouse operations using standard workflows.
• Hands‑on experience conducting product discoveries, mapping service‑design blueprints, and working with UX/Design Research teams to define user flows and wireframes.
• Strong understanding of API and backend systems, data storage, movement, and security within complex distributed systems, plus knowledge of software development methodologies.
• Expert implementation of agile methodologies in fast‑paced environments, with hands‑on experience using JIRA, MIRO, Confluence, and Aha.
• Skilled in utilizing quantitative/qualitative data and gaining insights to inform product decisions.
• Understanding of business fundamentals (commercial drivers, business metrics, performance indicators) and active engagement in market research.
• Methodical, analytical approach to complex problem‑solving; excellent written, verbal, presentation, and persuasion skills; collaborative, value‑centric working style.

Location London, UK (Hybrid)

You will receive

• The chance to join an organization with triple‑digit growth that is changing the paradigm on how software products are built.
• The opportunity to be part of an amazing, multicultural community of tech experts.
• A highly competitive compensation package.
• A flexible and hybrid working environment.
• Medical insurance.

Parser is committed to fostering an inclusive workplace and providing equal employment opportunities to all applicants regardless of race, religion, gender, sexual orientation, age, disability, or any other protected characteristic under applicable law. If you require reasonable accommodations during the recruitment process, please let us know and we will work with you to support your participation.