Technology alone does not create impact—the right teams do.
Founded in 2018, Parser is a boutique technology services and consulting firm helping global organisations solve complex business challenges through digital transformation, product development and AI enablement.
We are a fast-growing team of 340+ engineers and consultants across Europe (UK, Spain, Portugal), the Americas (US, Argentina, Uruguay, Colombia), and the Middle East. We combine global reach with a mindset focused on agility, senior expertise, and close collaboration. We work as an extension of our clients' teams, helping them define the right problems, shape solutions, and deliver technology-driven outcomes that create measurable business value. Our expertise spans software engineering, AI & data, product development, and customer experience, delivered by teams that combine strong technical depth with a consulting mindset.
Why Join Us?
If you are looking for a place where you can think beyond execution, take true ownership of outcomes, influence decisions, and continuously learn alongside top-tier specialists in a truly global environment, we'd love to meet you.
How will you impact?
As a Programme Director at Parser, you will own the delivery, performance, and evolution of a business-critical SaaS loyalty platform. You will be accountable for ensuring the platform reliably enables business growth, supports product innovation, and delivers against commercial and customer outcomes through effective partner management and end-to-end delivery leadership. In this role, you will ensure the platform consistently supports the strategic needs of the Member, Currency, and Redemption domain product teams.
Your key responsibilities
Your responsibilities include, but are not limited to:
- Partner & Governance Management: Own the commercial and delivery relationship with the SaaS provider, holding them accountable for delivery outcomes, quality, and service performance while leading service governance and escalation management.
- Platform Performance & Reliability: Own end-to-end platform stability, performance, and fitness for purpose, maintaining clear visibility of platform health, risks, dependencies, and constraints.
- End-to-End Delivery: Own the delivery of all platform changes (enhancements, defects, upgrades), coordinating internal teams and external partners to ensure structured planning, release management, and risk control.
- Business & Product Interface: Act as the key interface between the platform and product teams, translating business demand into deliverable platform outcomes and prioritizing value flow to avoid bottlenecks.
- Strategic Roadmap Ownership: Define and own the platform roadmap aligned to business strategy, leading major initiatives like upgrades or migrations while balancing business ambition with technical sustainability.
- Vendor & Scope Control: Serve as the primary escalation point for platform risks and exercise authority to challenge vendor scope, timelines, and delivery approaches to align with internal priorities rather than vendor-led roadmaps.
What you'll bring to the role
- Strong experience managing third-party vendors and commercial relationships.
- Experience working with customer data, transactions, or rules-based systems.
- Strong stakeholder management and communication skills.
- Demonstrated ability to drive delivery across multiple teams and dependencies.
- Experience in loyalty, fintech, or customer platforms.
- Experience operating in product-led or platform-based environments.
Location
UK, Hybrid: office presence 2 days a week
You will receive
- The chance to join an organization with triple-digit growth that is changing the paradigm on how software products are built.
- The opportunity to be part of an amazing, multicultural community of tech experts.
- A highly competitive compensation package.
- A flexible and hybrid working environment.
- Medical insurance.
Parser is committed to fostering an inclusive workplace and providing equal employment opportunities to all applicants regardless of race, religion, gender, sexual orientation, age, disability, or any other protected characteristic under applicable law.
If you require reasonable accommodations during the recruitment process, please let us know and we will work with you to support your participation.
By applying to this role, you acknowledge that your personal data will be processed in accordance with Parser's Privacy Notice for recruitment purposes.
Parser may use AI-assisted tools during certain stages of the recruitment process to support operational efficiency. Our recruiting teams use AI to streamline note-taking and scheduling. All hiring decisions are made by people, with human review and oversight.
