At a Glance
- Tasks: Handle customer queries, resolve issues, and support sales activities.
- Company: Dynamic company located in Birmingham City Centre.
- Benefits: Competitive salary, supportive team, and opportunities for growth.
- Other info: Flexible working hours with a focus on teamwork and collaboration.
- Why this job: Join a fast-paced environment and make a real difference in customer satisfaction.
- Qualifications: Strong communication skills and ability to thrive under pressure.
The predicted salary is between 25000 - 30000 € per year.
Location: Birmingham City Centre
Salary: £25,000 - £30,000 Per Annum
Hours: 12pm - 8pm or 2pm - 10pm (Mon - Fri)
Key Duties:
- Central customer support role handling inbound calls, queries, deliveries, returns, and order issues
- Own customer cases end to end, working with warehouse and sales teams to resolve problems quickly
- Pre and post sales activity
- Make outbound calls to re-engage lapsed customers, support key accounts, and promote products
- Maintain accurate CRM and sales records, assist with reporting, and support daily admin
- Vet and qualify new customer accounts; identify leads for Business Development
- Maintain high call answer rates and ensure all enquiries are responded to
Ideal Candidate:
- Strong communicator with excellent organisation and attention to detail
- Confident in a fast-paced B2B environment
- Proactive, commercially aware, and comfortable with outbound calling
- Calm under pressure and committed to delivering excellent customer service
Customer Service Executive employer: Parna Recruitment
As a Customer Service Executive in the vibrant Birmingham City Centre, you will thrive in a dynamic work environment that prioritises employee growth and development. Our company fosters a supportive culture where teamwork and innovation are encouraged, offering competitive salaries and flexible working hours to ensure a healthy work-life balance. Join us to be part of a forward-thinking team that values your contributions and provides opportunities for career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves handling inbound and outbound calls, make sure you're comfortable speaking clearly and confidently. Role-play with a friend or use a mirror to boost your confidence.
✨Tip Number 3
Prepare for common customer service scenarios. Think about how you'd handle tricky situations or difficult customers. Having a few examples ready will show that you're proactive and ready to tackle challenges head-on.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in making a positive impression. Plus, it shows that you're keen on the role and appreciate the opportunity.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and skills that match the job description. We want to see how you can handle inbound calls and manage customer queries effectively!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you're passionate about customer service and how your proactive approach can benefit our team. Keep it engaging and relevant to the role.
Showcase Your Communication Skills:As a Customer Service Executive, strong communication is key. Use clear and concise language in your application, and don’t forget to highlight any experience you have in a fast-paced B2B environment.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Parna Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Executive role. Familiarise yourself with the key duties listed in the job description, such as handling inbound calls and managing customer cases. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
As a Customer Service Executive, strong communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences to illustrate how you've effectively communicated with customers or resolved issues. This will highlight your suitability for the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle pressure. Think of specific situations where you’ve successfully managed customer queries or complaints. Be ready to explain your thought process and the steps you took to resolve the issue.
✨Demonstrate Your Proactivity
The ideal candidate is proactive and commercially aware. Prepare to discuss how you've taken initiative in previous roles, whether it’s re-engaging lapsed customers or identifying leads. Show that you’re not just reactive but can also anticipate customer needs and contribute to business development.
