Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers and sales teams, ensuring seamless order processing and excellent service.
- Company: Dynamic company in Birmingham with a focus on customer satisfaction.
- Benefits: Competitive salary, bonus incentives, and clear career progression opportunities.
- Other info: Join a collaborative team and develop your customer service expertise.
- Why this job: Make a real impact on customer satisfaction and drive revenue growth.
- Qualifications: Strong communication skills and ability to thrive in a fast-paced environment.
The predicted salary is between 28000 - 30000 £ per year.
This is a central, fast-paced role supporting both customers and internal sales operations. You will act as the key link between retailers, the sales team, warehouse, and finance—ensuring seamless order processing, excellent customer service, and proactive revenue generation. The role blends reactive customer support, proactive outbound calling, and sales administration, making it ideal for someone who is both customer-focused and commercially aware.
Key Responsibilities
- Customer Interaction & Support
- Answer inbound calls from trade/retail customers promptly
- Handle queries including: Missing items, Delivery issues, Returns, General order enquiries
- Act as the first point of contact for customer and sales team issues
- Log all interactions and issues in internal systems in real time
- Follow up with customers to ensure full resolution and satisfaction
- Issue Management & Resolution
- Take ownership of customer issues from start to finish
- Work closely with warehouse teams to resolve: Lost parcels, Picking errors, Returns
- Escalate urgent issues quickly and appropriately
- Maintain visibility of all open cases and ensure timely closure
- Order Processing & Sales Support
- Process sales orders accurately and efficiently
- Ensure all details are correct before invoices are issued
- Support pre- and post-sales activities for internal and field sales teams
- Assist with general sales office operations
- Collaborate with finance to track invoices and customer payments
- Outbound Calling & Account Development
- Proactively contact retailers daily to re-engage lapsed customers
- Support key and high-value accounts
- Cover territories without field sales presence
- Promote products, offers, and new lines
- Drive repeat business and increase order frequency
- Sales Data & Administration
- Maintain accurate sales records and CRM data
- Monitor and report on sales performance (daily/weekly/monthly)
- Assist in preparing sales reports and wage/commission data
- Ensure all administrative tasks are completed efficiently
- Customer Account Management
- Vet and qualify new customer account registrations
- Contact customers where necessary to verify details
- Identify potential leads and pass them to Business Development Executives (BDEs)
- Maintain strong relationships with trade customers
- Call Management & Coverage
- Maintain high call answer rates during peak hours
- Take ownership of late-day call coverage (after 5pm)
- Return missed calls promptly
- Ensure no customer enquiry goes unanswered
- Team & Process Support
- Support the Customer Service Manager with reporting and operations
- Assist in improving internal processes and workflows
- Work collaboratively across sales, warehouse, and finance teams
The Ideal Candidate
- Essential Skills & Experience
- Strong communication and interpersonal skills
- Highly organised with strong attention to detail
- Ability to work at pace in a high-volume environment
- Confident handling B2B customer interactions
- Strong ownership and problem-solving mindset
- Desirable
- Customer service and/or telesales experience
- Familiarity with CRM systems (e.g., Shopify)
- Experience handling sales data and reporting
Personal Attributes
- Proactive and commercially aware
- Comfortable making frequent outbound calls
- Calm under pressure in a fast-paced environment
- Team-oriented with a collaborative approach
- Customer-focused with a commitment to service excellence
Why This Role Matters
This role is critical to ensuring smooth sales operations, maintaining strong retailer relationships, and driving revenue growth. You will directly impact customer satisfaction, retention, and overall business performance.
Package
Salary: £28,000-£30,000 Bonus/Incentives Career progression opportunities
Customer Service Executive in Birmingham employer: Parna Recruitment
Contact Detail:
Parna Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in Birmingham
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with customers and the sales team, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Be proactive! Don’t just wait for the interview to showcase your skills. Reach out to the company through our website, express your enthusiasm, and ask insightful questions. This shows initiative and can set you apart from other candidates.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Executive in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Service Executive. Highlight any relevant experience you have in customer support, sales, or order processing. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your application showcases your communication skills. Whether it's through your writing style or examples of past experiences, let us know you can connect with customers effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter family!
How to prepare for a job interview at Parna Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Executive role. Familiarise yourself with the key responsibilities and think about how your skills align with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Prepare for Common Scenarios
Expect to be asked about how you would handle specific customer service situations. Think of examples from your past experiences where you've successfully resolved issues or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Show Off Your Communication Skills
As a Customer Service Executive, strong communication is key. During the interview, practice clear and concise responses. Don’t forget to listen actively to the interviewer’s questions and engage with them—this shows you’re a great communicator and team player.
✨Demonstrate Your Problem-Solving Mindset
Be ready to discuss how you approach problem-solving, especially in high-pressure situations. Share examples that highlight your ownership of issues and your proactive approach to finding solutions. This will demonstrate that you can thrive in a fast-paced environment.