Customer Support / Telesales Advisor Birmingham £25,800 per annum We are seeking a proactive and customer focused Customer Support Advisor / Telesales Advisor to join a fast growing FMCG organisation. You will play a key role in supporting customers, managing inbound and outbound calls, and driving engagement across both active and dormant accounts. This role suits someone confident on the phone, highly organised, and able to work in a fast paced environment handling 100–150 incoming calls per day. Key Duties: Inbound call handling - Managing high-volume daily calls, resolving customer queries quickly and professionally Outbound calling - Contacting dormant accounts to re-engage customers and promote products/services After sales support - Ensuring customers receive excellent post-purchase service Customer service - Delivering a positive experience across every interaction Updating spreadsheets – Maintaining accurate records, logs, and customer data Generating Reports - Producing weekly/monthly performance and activity reports Project Work - Supporting internal projects to improve processes and customer engagement Coordinating with Business Development Executives - Ensuring smooth communication and follow up on customer opportunities ...
Telesales Advisor employer: Parna Recruitment Careers
Join a dynamic team as a Graduate Medical Sales Representative in West Scotland, where your ambition and drive will be rewarded with an uncapped bonus structure and comprehensive benefits including a company car and gym membership contribution. Our supportive work culture fosters professional growth, providing you with the opportunity to build meaningful relationships within the healthcare sector while promoting innovative diabetes solutions. With a focus on employee development and a commitment to excellence, this role offers a fulfilling career path in a thriving industry.
