Position: Client Migration Manager
Reporting to: Head of Customer Success
Control Function: No
Role overview:
Lead and manage complex client migration projects. This role will involve overseeing the transfer of client accounts, data and services from one platform or system to Parmenion, ensuring minimal disruption to clients and advisers while maintaining full regulatory compliance. Work closely with internal and external stakeholders both remotely and in person, ensuring timely, secure and effective migrations in line with business objectives.
Duties include:
- Project Management: Lead the end-to-end Platform Switch Service, from initial data analysis to final completion of transfers, ensuring completion on agreed timeframes and to the highest quality.
- Stakeholder Engagement: Liaise with key stakeholders (internal teams, ceding providers, advisers and third-party vendors) to define project requirements, manage expectations and ensure smooth communication throughout the Platform Switch Service journey.
- Planning and Execution: Develop and execute detailed project plans, including timelines, resource allocation, risk assessments and contingency planning. Utilising Parmenion’s templated literature to ensure consistency of approach across all Platform Switch Service campaigns.
- Data Migration and Integrity: Analyse data and oversee the accurate transfers of client wrappers from a ceding provider to Parmenion, ensuring data security, integrity and privacy, in compliance with relevant regulations.
- Risk Management: Identify potential risks to the Platform Switch campaign then process and implement mitigation strategies to minimise disruption and ensure stakeholder satisfaction.
- Testing and Quality Assurance: Manage system testing and validation to ensure successful Platform Switch campaigns, working with IT and other teams to identify and resolve any issues.
- Change Management: Lead change management activities to ensure internal teams and clients are well-prepared for migration impacts, including developing training programs and documentation.
- Reporting: Provide regular project status updates to both internal and external stakeholders, including Parmenion’s senior management team, highlighting progress, risks and improvement recommendations to the service.
- Cross Functional Support: When required, assist other areas of the wider team with any bespoke tasks.
Requirements for the role:
- Proven experience as a client facing professional within financial services.
- Excellent understanding of the Retail Financial Services market and related activities, particularly Adviser market landscape and competitor understanding.
- Project management experience within the financial services industry, ideally with exposure to Platform Switch Service campaigns.
- Proven experience managing large-scale, complex projects with multiple stakeholders.
- Strong understanding of financial products and services, especially in-specie transfers.
- Understanding of data migration, validation and testing methodologies.
- Exceptional communication and interpersonal skills, with the ability to manage client expectations and collaborate across both internal and external stakeholders.
- Strong problem-solving abilities and attention to detail.
- Ability to work under pressure and meet tight deadlines.
- Strong Microsoft Excel skills with experience in data analysis and data manipulation.
Key professional attributes:
- Able to establish and maintain the management of third-party relationships including the use and effective integration of outsourced providers of services.
- Delivery of business objectives and ability to attain targets.
- Willing and able to embrace and embody Company values, representing the company appropriately at all times.
- Proven sales and/or client management capabilities.
- Able to fully utilise reliably report on progression.
- Able to communicate effectively with stakeholders and project staff who will come from multidisciplinary teams.
- Strong negotiation, planning and organising skills.
- Project team experience working in a fast paced and varied environment to tight timescales.
Personal attributes:
- Able to effectively manage own workload.
- Able to work unsupervised and use own initiative, working and behaving accurately and consistently under pressure.
- Good communicator; both spoken and written.
- Able to work independently and within a team, developing and maintaining strong working relationships.
- Analytical ability and commercial acumen, with the ability to get things done effectively, right first time and on time.
- Cooperative and collaborative.
- Enthusiasm, resilience and can-do approach.
- Able to use initiative and delegate where appropriate.
- Visionary and creative problem solver.
Parmenion is a solo enhanced firm regulated under the Financial Conduct Authority.
The FCA have conduct rules that firms and individuals must follow to ensure that they act with integrity and treat customers fairly.
You will champion these rules:
The conduct rules:
- You must act with integrity
- You must act with due skill, care and diligence
- You must be open and cooperative with the FCA, the PRA and other regulators.
- You must pay due regard to the interests of customers and treat them fairly.
- You must observe proper standards of market conduct
- You must act to deliver good outcomes for retail customers’
And will inspire by living our values:
- Getting the job done
- You being you
- Making tomorrow better than today
