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- Tasks: Lead the customer service team and ensure smooth store operations.
- Company: Join a dynamic retail environment focused on growth and teamwork.
- Benefits: Comprehensive training, career advancement, and annual pay reviews.
- Why this job: Make a real impact while developing your leadership skills in retail.
- Qualifications: Retail experience and strong people skills are essential.
- Other info: Exciting opportunities for personal and professional growth await you!
The predicted salary is between 24000 - 36000 £ per year.
Reports to: Store Manager/Assistant Manager
As a Lead Customer Service Associate, you will help provide assistance to the Store Management Team, ensuring that every shift operates smoothly. You’ll also assist with local store marketing to help reach sales profit goals while helping team members through performance and training initiatives.
Lead Customer Service Associates are responsible for:
- Assisting the Store Management Team with all facets of the successful operations for Par Mar Stores.
- Providing a high level of leadership to the store and the employees.
- Supporting the Store Management Team with all aspects of generating sales and profit growth efficiently and effectively.
Requirements
- We are looking for individuals with a desire to succeed and grow with the company, preferably with at least one year of retail experience and ready to move your career to the next level!
- Strong people-oriented leadership skills
- Valid state driver’s license and an insured vehicle
- Prior knowledge of food handling, safety guidelines
- Ensure compliance with all company policies and procedures
Education and Experience
- High school diploma or equivalent preferred
Physical Requirements
- Ability to traverse all parts of the store quickly
- Prolonged periods of standing on a hard surfaced floor
- Must be able to lift, push and pull up to 40 pounds at a time
Benefits
- Thorough training program
- Opportunity for advancement
- Pay increases
- Annual review/evaluation
- Employee referral bonus program
Lead Customer Service Associate in St Albans employer: Parmarstores
Contact Detail:
Parmarstores Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Customer Service Associate in St Albans
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry and let them know you're on the hunt for a Lead Customer Service Associate role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to leadership and customer service. We recommend role-playing with a friend or family member to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills during the interview by sharing specific examples of how you've led teams or improved customer experiences in the past. This will help you stand out as a candidate who’s ready to take on the responsibilities of a Lead Customer Service Associate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Lead Customer Service Associate in St Albans
Some tips for your application 🫡
Show Your Leadership Skills: As a Lead Customer Service Associate, we want to see your leadership potential shine through. Share examples of how you've led teams or projects in the past, and don’t forget to highlight any training initiatives you’ve been involved in!
Tailor Your Application: Make sure your application speaks directly to the job description. We love it when candidates align their experience with our needs, so mention your retail experience and how it relates to helping us achieve sales and profit goals.
Be Personable: Since this role is all about people, let your personality come through in your written application. We’re looking for someone who can connect with both customers and team members, so don’t be afraid to show us your friendly side!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Parmarstores
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their mission and how they operate, especially in customer service. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Lead Customer Service Associate, you'll need strong leadership skills. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight how you can motivate others and contribute to a positive work environment.
✨Demonstrate Your Sales Acumen
Since the role involves generating sales and profit growth, be ready to discuss your experience with sales strategies. Think of specific instances where you’ve contributed to sales goals or improved customer satisfaction. This will show that you understand the importance of driving results.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the store's operations, team dynamics, and growth opportunities. This not only shows your interest but also helps you gauge if the company is the right fit for you.
