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- Tasks: Lead the customer service team and ensure smooth store operations.
- Company: Join a dynamic retail environment with growth opportunities.
- Benefits: Comprehensive training, pay increases, and employee referral bonuses.
- Why this job: Make a real impact while developing your leadership skills.
- Qualifications: Retail experience and strong people-oriented leadership skills required.
- Other info: Great chance to advance your career in a supportive team.
The predicted salary is between 24000 - 36000 £ per year.
Reports to: Store Manager/Assistant Manager
As a Lead Customer Service Associate, you will help provide assistance to the Store Management Team, ensuring that every shift operates smoothly. You’ll also assist with local store marketing to help reach sales profit goals while helping team members through performance and training initiatives.
Lead Customer Service Associates are responsible for:
- Assisting the Store Management Team with all facets of the successful operations for Par Mar Stores.
- Providing a high level of leadership to the store and the employees.
- Supporting the Store Management Team with all aspects of generating sales and profit growth efficiently and effectively.
Requirements
- We are looking for individuals with a desire to succeed and grow with the company, preferably with at least one year of retail experience and ready to move your career to the next level!
- Strong people-oriented leadership skills
- Valid state driver’s license and an insured vehicle
- Prior knowledge of food handling, safety guidelines
- Ensure compliance with all company policies and procedures
Education and Experience
- High school diploma or equivalent preferred
Physical Requirements
- Ability to traverse all parts of the store quickly
- Prolonged periods of standing on a hard surfaced floor
- Must be able to lift, push and pull up to 40 pounds at a time
Benefits
- Thorough training program
- Opportunity for advancement
- Pay increases
- Annual review/evaluation
- Employee referral bonus program
Lead Customer Service Associate in Ashford employer: Parmarstores
Contact Detail:
Parmarstores Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Customer Service Associate in Ashford
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail world and let them know you're on the hunt for a Lead Customer Service Associate role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to leadership and customer service. We recommend role-playing with a friend or family member to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for the role during interviews! Talk about your previous retail experience and how it has prepared you to lead a team effectively. Remember, enthusiasm can be just as important as experience!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Lead Customer Service Associate in Ashford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Lead Customer Service Associate role. Highlight your retail experience and any leadership skills you've got, as we love to see how you can contribute to our team!
Showcase Your People Skills: Since this role is all about leading and supporting others, don’t forget to mention your strong people-oriented skills. Share examples of how you've successfully worked with a team or helped others grow in their roles.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your key points stand out and are easy to read.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Parmarstores
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Lead Customer Service Associate. Familiarise yourself with how you can assist the Store Management Team and contribute to sales growth. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Since this role requires strong people-oriented leadership skills, be prepared to share examples from your past experiences where you've successfully led a team or resolved conflicts. Highlighting these moments will demonstrate your capability to support the Store Management Team effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and customer service skills. Think of situations where you had to handle difficult customers or train new employees. Practising these scenarios will help you articulate your thought process during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the store's culture, training programs, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.
