At a Glance
- Tasks: Lead global managed services, enhance service quality, and drive operational excellence.
- Company: Dynamic IT managed services and cybersecurity provider with a global reach.
- Benefits: Competitive salary, travel opportunities, and full coverage of business travel costs.
- Other info: Remote work with occasional travel to Yorkshire and Manila for collaboration.
- Why this job: Join a growing team and make a significant impact in service delivery and customer experience.
- Qualifications: Five years in senior service delivery roles, strong leadership, and experience with distributed teams.
The predicted salary is between 100000 - 120000 € per year.
A growing IT managed services and cybersecurity provider is seeking a Head of Managed Services to lead its global service delivery operation. Operating a 24x7 managed services environment with teams in both the UK and the Philippines, this role will take ownership of service delivery performance, operational standards and customer experience across the organisation’s managed services platform.
This is a senior leadership role responsible for driving service maturity, strengthening customer communication and supporting the continued growth of the managed services operation.
Key Responsibilities- Lead the global managed services operation including service desk, service operations and the developing security operations capability.
- Drive improvements in service quality, operational standards and customer communication.
- Lead and develop distributed teams across the UK and Philippines.
- Oversee service delivery performance including SLA management, escalation handling and service reviews.
- Support the development and maturity of the organisation’s security operations capability.
- Minimum five years’ experience in a senior service delivery leadership role within a Managed Service Provider or IT services organisation.
- Proven experience leading 24x7 service operations.
- Strong leadership experience managing multi-level service teams.
- Experience leading distributed or offshore teams.
- Strong operational leadership combined with a practical hands-on approach.
- Exposure to cybersecurity or security operations environments would be advantageous.
Travel: Two days every two weeks in the Yorkshire office and quarterly visits to Manila. All business travel costs are covered.
Managed Services Director in Keighley employer: Parmar Staffing
As a leading IT managed services and cybersecurity provider, we pride ourselves on fostering a dynamic work culture that prioritises employee growth and collaboration. With the flexibility of remote work complemented by regular travel to our Yorkshire office, we offer competitive salaries and comprehensive benefits, ensuring our team members thrive both personally and professionally in a supportive environment focused on innovation and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Managed Services Director in Keighley
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT managed services and cybersecurity space. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company’s service delivery operations and think about how your experience aligns with their needs. Be ready to discuss specific examples of how you’ve improved service quality and customer communication in your previous roles.
✨Tip Number 3
Showcase your leadership skills! When you get the chance to chat with potential employers, highlight your experience managing distributed teams and driving operational standards. They’ll want to see that you can lead effectively across different locations.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Plus, it’s a great way to ensure your application gets the attention it deserves. Let’s get you that dream job!
We think you need these skills to ace Managed Services Director in Keighley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Managed Services Director role. Highlight your experience in leading service delivery and managing teams, especially in a 24x7 environment. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've driven service quality and improved customer communication in your previous roles.
Showcase Leadership Experience:Since this is a senior leadership role, make sure to showcase your leadership experience prominently. Talk about how you've managed distributed teams and improved operational standards in your past positions. We love seeing strong leaders!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Parmar Staffing
✨Know Your Stuff
Make sure you’re well-versed in the specifics of managed services and cybersecurity. Brush up on the latest trends and challenges in the industry, especially those relevant to 24x7 operations. This will show that you’re not just a candidate, but someone who’s genuinely interested and knowledgeable.
✨Showcase Leadership Skills
Prepare examples that highlight your leadership experience, particularly in managing distributed teams. Think about times when you’ve improved service delivery or enhanced customer communication. Be ready to discuss how you can apply these experiences to lead teams across the UK and the Philippines.
✨Understand the Company Culture
Research the company’s values and culture. Understanding their approach to service delivery and customer experience will help you align your answers with what they’re looking for. It’s all about showing that you’re a good fit for their team and can contribute positively.
✨Ask Insightful Questions
Prepare thoughtful questions that demonstrate your interest in the role and the company. Inquire about their current challenges in service delivery or how they envision the growth of their security operations. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
