Senior Technical Program Manager (United Kingdom)

We are looking for a Sr Technical Program Manager (TPM) to lead high complexity deployments of our Agentic AI / conversational AI platform for enterprise customers.

Responsibilities

• Own the end-to-end delivery lifecycle from scoping and planning through go-live and hypercare, working in a pod model alongside a Forward Deployed Engineer (FDE) and an Agent Architect (AA).
• Be the primary owner of timeline, scope, risk, governance, and stakeholder communication, ensuring that customers successfully transition to an Agentic OS layer for their enterprise communications.
• Own end-to-end delivery for assigned Agentic AI customer projects (scope, schedule, budget, risk, quality).
• Run the pod (TPM + FDE + Agent Architect) as a single accountable delivery unit.
• Select and apply appropriate delivery methodology (Waterfall, Agile, or Hybrid) based on customer context and risk profile.
• Drive project planning: work breakdown, dependencies, critical path, and resource allocations across internal and partner teams.
• Maintain up-to-date project plan, RAID log (Risks, Assumptions, Issues, Dependencies) and change log.
• Serve as primary delivery contact for customer project sponsors, IT, and business stakeholders.
• Facilitate recurring governance: status calls, steering committees, UAT readouts, and go-live reviews.
• Translate technical complexity into clear business impacts for executive stakeholders.
• Manage scope and change requests, ensuring commercial and delivery impacts are understood and agreed.
• Coordinate with Forward Deployed Engineers on integration readiness, environment setup, performance, and production stability.
• Coordinate with Agent Architects on discovery, agent design, prompt/context strategy, and conversational tuning.
• Collaborate with Sales, Solution Engineering, Product, and Support to ensure a seamless customer journey from sales handoff through BAU operations.
• Where partners are involved (SI/GSI/BPO), manage co-delivery responsibilities, expectations, and escalation paths.
• Plan and facilitate sprints, retros, and sprint reviews for Agile/hybrid projects; lead stage-gate reviews for Waterfall projects.
• Enforce documentation standards (Charter, Design Docs, Runbooks, Handover Docs).
• Ensure risk and compliance requirements (security reviews, data governance, regulatory constraints) are captured and incorporated into the plan.
• Define and track deployment KPIs, such as Time to Blueprint, Time to First Agent in UAT, Time to Go-Live, Milestone On-Time Rate, defect and incident trends during QA/UAT and Hypercare.
• Report delivery status, risk posture, and mitigation plans to internal and external stakeholders.
• Contribute data to capacity and utilization models to inform planning and staffing.

Benefits

• Opportunity to build and scale your career at the intersection between sales and product in a dynamic and growing startup on its journey to become the international leader in SaaS platforms for Conversational AI.
• Training and development budgets which can be used for conferences, attending development courses to ensure continuous professional growth.
• Be part of a dynamic, driven and international team with flat hierarchies and collaborative company culture and set new industry standards in customer communication.
• Flexible working hours and possibility to take additional vacation days.
• Competitive salary.
• A great company culture with regular team events, games night or other social activities.
• A beautiful office with flair in the heart of Berlin with all the conveniences, such as adjustable desks, social area, fresh fruits, cereals and drinks.

Qualifications & Skills

• Hands-on experience delivering solutions involving at least one of: (unspecified context).
• Fluency in English is required.
• 3 years of experience in technical project management, program management, or delivery management for SaaS or enterprise software.
• Solid understanding of software delivery methodologies (Agile/Scrum, Hybrid, and Waterfall) and when to apply each.
• Experience with Contact Center / CCaaS, UCaaS, conversational AI, IVA/IVR, or related CX platforms.
• Proven track record managing multiple concurrent projects with global, distributed teams.
• Excellent communication, facilitation, and conflict resolution skills.
• Strong skills in project planning tools (e.g., Jira, Asana, Monday, MS Project, Smartsheet) and collaboration tools (e.g., Confluence, Notion, Miro).
• Demonstrated ability to work across technical and business stakeholders (IT, Security, Operations, Business Owners).
• Background in professional services or consulting working with enterprise clients.
• Experience delivering AI/ML, NLP, LLM-based, or Agentic AI solutions.
• Familiarity with APIs, webhooks, event-driven architectures, cloud infra (AWS/Azure/GCP).
• Experience with partner co-delivery (SI, GSI, BPO, or ISV ecosystems).
• Certifications: PMP, PRINCE2, CSM/CSPO, SAFe, or equivalent.