At a Glance
- Tasks: Drive customer success and guide enterprises through AI transformation.
- Company: Join Parloa, a leader in customer experience innovation.
- Benefits: Competitive salary, growth opportunities, and a focus on work-life balance.
- Other info: Be part of a diverse team committed to data protection and compliance.
- Why this job: Shape the future of customer interactions with cutting-edge AI technology.
- Qualifications: 4+ years in Customer Success or Account Management with strong project management skills.
The predicted salary is between 60000 - 80000 £ per year.
Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, Barmenia Gothaer, and TUI already deploying Parloa at scale.
About the role: As a Senior Enterprise Engagement Manager, you will drive customer success, value realization, and long-term growth across Parloa’s enterprise customers. You’ll guide organizations from implementation through adoption and expansion, ensuring they unlock the full potential of agentic AI in their customer experience. This is your opportunity to partner with leading enterprises on their AI and CX transformation, shaping how they scale intelligent automation while delivering measurable business impact.
Areas of ownership:
- Customer Success & Value Realization: Own the end-to-end customer journey post-sale, ensuring successful adoption, measurable outcomes, and long-term value realization.
- Strategic Advisory: Act as a trusted advisor to enterprise clients, building strong relationships and guiding stakeholders through AI-driven transformation.
- Account Growth & Expansion: Identify and drive expansion opportunities by developing growth plans across new use cases, teams, and automation initiatives.
- Implementation Oversight: Lead and coordinate cross‑functional teams to ensure smooth, on‑time implementations and successful go‑lives.
- Value Communication: Translate product capabilities and data into clear business impact through success plans, reporting, and executive storytelling.
- Stakeholder Management: Align technical and business stakeholders, ensuring clarity, momentum, and accountability across all phases of the customer lifecycle.
Who you are:
- 4+ years of experience in Customer Success, Consulting, or Account Management within enterprise environments.
- Proven ability to drive strategic value and support digital transformation in complex organizations.
- Track record of turning customer success into measurable business impact and growth opportunities.
- Strong project and stakeholder management skills, with a focus on execution and outcomes.
- Excellent communication and presentation skills, with the ability to engage both technical and non-technical audiences.
- Technical curiosity and interest in AI, automation, and customer experience.
- Native or bilingual in English.
Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.
Parloa is an e‑verify employer in the USA.
We provide equal opportunities to all qualified applicants regardless of race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.
Senior Enterprise Engagement Manager - UK employer: Parloa
Parloa is an exceptional employer that fosters a dynamic work culture centred around innovation and collaboration, making it an ideal place for professionals passionate about customer experience and AI. With a commitment to employee growth, Parloa offers extensive training opportunities and the chance to work with leading global brands, ensuring that every team member can thrive in their career while contributing to meaningful transformations in customer interactions. Located in the UK, employees benefit from a vibrant tech community and a supportive environment that values diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Enterprise Engagement Manager - UK
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with potential employers on social media. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their mission and values, especially how they relate to customer experience and AI. We want you to show them that you’re not just another candidate, but someone who truly gets what they’re about.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you’ve driven customer success and value in previous roles. We believe that showcasing your achievements in a compelling way can really set you apart from the competition.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way in keeping you top of mind. We recommend reiterating your enthusiasm for the role and how you can contribute to their success.
We think you need these skills to ace Senior Enterprise Engagement Manager - UK
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Enterprise Engagement Manager role. Highlight your experience in customer success and how it aligns with Parloa’s mission of enhancing customer conversations.
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you’ve driven value and growth in previous roles. Use metrics where possible to demonstrate your impact, as this will resonate well with us.
Communicate Clearly:Your written application should reflect your excellent communication skills. Keep it concise, engaging, and free from jargon. Remember, we want to see how you can translate complex ideas into clear business impacts.
Apply Through Our Website:We encourage you to submit your application through our website. This ensures that your application is reviewed promptly and gives you a chance to explore more about our culture and values while you’re at it!
How to prepare for a job interview at Parloa
✨Know Your Stuff
Before the interview, dive deep into Parloa’s mission and their approach to customer experience. Familiarise yourself with their AI-driven solutions and how they’ve transformed customer interactions for big brands. This will not only show your genuine interest but also help you articulate how your experience aligns with their goals.
✨Showcase Your Success Stories
Prepare specific examples from your past roles that highlight your ability to drive customer success and value realisation. Use the STAR method (Situation, Task, Action, Result) to structure your responses, focusing on measurable outcomes that demonstrate your impact in previous positions.
✨Engage with Questions
Interviews are a two-way street! Prepare thoughtful questions that reflect your understanding of the role and the company. Ask about their current challenges in customer engagement or how they envision the future of AI in customer experience. This shows you’re not just interested in the job, but also in contributing to their vision.
✨Communicate Clearly
Since the role involves engaging both technical and non-technical audiences, practice explaining complex concepts in simple terms. During the interview, focus on clear and concise communication, ensuring you can convey your ideas effectively to various stakeholders.
