At a Glance
- Tasks: Transform customer service with AI Agents and enhance client experiences.
- Company: Join Parloa, a leader in AI-driven customer interactions.
- Benefits: Competitive salary, remote work options, and professional growth opportunities.
- Other info: Collaborative environment with a focus on meaningful customer exchanges.
- Why this job: Shape the future of customer support with innovative AI solutions.
- Qualifications: 3+ years in AI agent development and conversation design.
The predicted salary is between 70000 - 90000 £ per year.
Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.
About the role: As a Senior AI Agent Architect at Parloa, you will play a key role in transforming customer service with AI Agents. In this customer-facing role, you will support the implementation of Parloa's solutions, enhancing customer experiences for clients and partners. Using your expertise in Large Language Models (LLMs), Prompt Engineering, NLP & NLU conversational design, and integration platforms, you will craft effective AI workflows and build connections to enterprise systems and ensure quality, performance, and end-to-end operational readiness. You will design, prototype, and validate conversational solutions for AI agent deployments, including the integration layer that connects Parloa's platform to customers' existing technology stacks, and guide customers and partners in maximising the value of Parloa's AI solutions.
Areas of ownership:
- Scope and implement AI Agent deployments, providing strategic advice and execution support to customers and partners.
- Leverage your knowledge of LLM internals (e.g., embeddings) to analyze customer requirements and design precise prompts for reliable, user-aligned behaviour.
- Simplify complex workflows and processes into digestible conversational components, enabling LLMs to handle challenging tasks effectively.
- Fine-tune conversational flows and voice output (e.g., SSML, Lexicons, Regex) to align with customer brand standards.
- Build and configure integrations between customers' systems and Parloa's Platform, connecting external tools (e.g., CRMs, ERPs, ticketing systems, contact centre platforms) via integration platforms and APIs to deliver end-to-end enterprise solutions.
- Collaborate with Forward Deployed Engineers on complex or custom integration scenarios that go beyond standard integration capabilities.
- Identify and solve blockers together with other departments at Parloa (e.g. Product, Agent Integration Engineering, or Sales) and the customer.
- Apply structured testing approaches to validate AI agent behaviour, quality, and performance under real-world conditions.
- Document best practices, how-to guides, and product capabilities for internal and external audiences, representing the expertise of the Agent Architect team.
Who you are:
- 3+ years of experience in enterprise customer-facing roles, with proven expertise in conversation design and AI agent development to create engaging and intuitive conversational experiences.
- Ability to analyze customer requirements and craft LLM prompts that align with desired outcomes.
- Entrepreneurial mindset with initiative, results orientation, and ability to identify opportunities for impact.
- Proficiency with advanced prompting strategies such as chain-of-thought prompting, few-shot learning.
- Strong project and stakeholder management skills, with passion for meeting milestones and effective communication.
- Analytical and critical thinker with expertise in risk assessment, problem-solving, and strategy, plus solid knowledge of data structures, system integrations, and enterprise APIs.
- Familiarity with API authentication patterns (OAuth, API keys, JWT), data transformation and field mapping logic.
- Proficiency in REST API design, JSON/XML data structures, and API testing tools (Postman, etc.).
- Experience reading and consuming API documentation across enterprise SaaS platforms (CRMs, ERPs, contact centre platforms).
- Exceptional attention to detail and logical thinking, with a proven ability to identify and address subtle nuances in conversational flows, ensuring a seamless and engaging user experience.
- Familiarity with A/B testing methods to ensure AI agent performance at scale.
Our Recruiting Process: Talent Acquisition -> Hiring Manager -> Technical Interview(s) -> Bar Raiser.
Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. Parloa is an e-verify employer in the USA. We provide equal opportunities to all qualified applicants regardless of race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.
Senior AI Agent Architect employer: Parloa
At Parloa, we pride ourselves on fostering a dynamic and innovative work culture that empowers our employees to shape the future of customer experience through AI. As a Senior AI Agent Architect, you will not only have the opportunity to work with cutting-edge technology but also enjoy a collaborative environment that encourages professional growth and creativity. With a commitment to diversity and inclusion, along with comprehensive benefits and a focus on employee well-being, Parloa is an exceptional employer for those seeking meaningful and rewarding careers in the heart of the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Senior AI Agent Architect
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those at Parloa. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your work with AI agents and conversational design. This is your chance to shine and demonstrate how you can add value to Parloa.
✨Tip Number 3
Practice makes perfect! Get ready for those technical interviews by brushing up on your knowledge of LLMs, API integrations, and conversation design. The more prepared you are, the more confident you'll feel.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining the Parloa team and making a difference in customer experiences.
We think you need these skills to ace Senior AI Agent Architect
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior AI Agent Architect role. Highlight your experience with LLMs, NLP, and any relevant projects that showcase your skills in conversation design and AI agent development.
Showcase Your Expertise:Don’t hold back on sharing your knowledge! Include specific examples of how you've used advanced prompting strategies or integrated systems in past roles. This will help us see how you can contribute to transforming customer service at Parloa.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon unless it's necessary. We want to understand your thought process and how you approach problem-solving without getting lost in technical details.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Parloa team!
How to prepare for a job interview at Parloa
✨Know Your AI Inside Out
Make sure you brush up on your knowledge of Large Language Models (LLMs) and conversational design. Be ready to discuss how you've used these in past projects, especially in crafting prompts that lead to user-aligned behaviour. This will show your expertise and help you connect with the interviewers.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex integration scenarios or simplified workflows in previous roles. Highlight your analytical thinking and how you’ve collaborated with different teams to overcome challenges. This will demonstrate your ability to think critically and work effectively in a team.
✨Communicate Clearly and Confidently
Since this role is customer-facing, practice articulating your thoughts clearly. Use straightforward language when explaining technical concepts, and be prepared to answer questions about your project management experience. Good communication can set you apart from other candidates.
✨Familiarise Yourself with Parloa's Solutions
Do your homework on Parloa’s platform and its applications in customer service. Understanding their mission and how they enhance customer experiences will allow you to tailor your responses and show genuine interest in the company. It’s all about aligning your vision with theirs!
