At a Glance
- Tasks: Lead technical sales and design scalable AI solutions for customers.
- Company: Join Parloa, a leader in conversational AI transforming customer experiences.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Be part of a dynamic team influencing product direction and customer success.
- Why this job: Shape the future of customer interactions with cutting-edge AI technology.
- Qualifications: Experience in technical sales and solution design, with strong communication skills.
The predicted salary is between 70000 - 90000 £ per year.
Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them.
As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges.
It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like IKEA and Booking. com already deploying Parloa at scale.
About the role: As a Lead/Senior Solution Engineer, you will play a central role in helping customers understand and realize the value of Parloa’s conversational AI platform.
You’ll guide prospects and customers through their technical journey, from discovery and solution design to validation and successful handover.
This is your opportunity to operate at the intersection of technology and business, shaping how enterprises adopt agentic AI while influencing product direction through direct customer insight.
- Areas of ownership: Technical
- Sales
Ownership: Lead the technical aspects of the sales cycle, from discovery and solution design to validation through Proof of Value and Proof of Concept engagements.
Solution Design & Architecture: Design scalable, enterprise-ready solutions tailored to customer needs, ensuring feasibility and alignment with business goals.
Customer
Advisory: Translate complex technical capabilities into clear business value, guiding both technical and non-technical stakeholders.
Lead/Senior Solution Engineer - Turkey in London employer: Parloa
Parloa is an exceptional employer that fosters a dynamic work culture in Greater London, where innovation and collaboration thrive. Employees benefit from comprehensive growth opportunities, including professional development and mentorship, while enjoying a supportive environment that values their contributions to impactful enterprise projects. With a focus on cutting-edge technology and a commitment to excellence, Parloa offers a rewarding career path for those looking to make a difference in the software engineering landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Lead/Senior Solution Engineer - Turkey in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Parloa. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Parloa before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Lead/Senior Solution Engineer - Turkey in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Parloa:Your cover letter is your chance to shine! Tell us why you want to work at Parloa specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Parloa!
How to prepare for a job interview at Parloa
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
