At a Glance
- Tasks: Lead technical sales, design solutions, and guide customers through their AI journey.
- Company: Parloa, a pioneering company in conversational AI for customer experience.
- Benefits: Competitive salary, growth opportunities, and a chance to shape the future of customer interactions.
- Other info: Dynamic environment with a focus on ownership and meaningful contributions from day one.
- Why this job: Join us to redefine customer support with innovative AI technology and make a real impact.
- Qualifications: 5+ years in a technical role, strong communication skills, and a passion for AI.
Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like IKEA and Booking.com already deploying Parloa at scale.
About the role: As a Lead/Senior Solution Engineer, you will play a central role in helping customers understand and realize the value of Parloa’s conversational AI platform. You’ll guide prospects and customers through their technical journey, from discovery and solution design to validation and successful handover. This is your opportunity to operate at the intersection of technology and business, shaping how enterprises adopt agentic AI while influencing product direction through direct customer insight.
Areas of ownership:
- Technical Sales Ownership: Lead the technical aspects of the sales cycle, from discovery and solution design to validation through Proof of Value and Proof of Concept engagements.
- Solution Design & Architecture: Design scalable, enterprise-ready solutions tailored to customer needs, ensuring feasibility and alignment with business goals.
- Customer Advisory: Translate complex technical capabilities into clear business value, guiding both technical and non-technical stakeholders.
- Account Collaboration: Partner closely with Enterprise Account Executives, co-owning accounts and supporting strategic sales initiatives within the territory.
- Product & Feedback Loop: Represent the voice of the customer by feeding insights into Product and Engineering to shape roadmap and improvements.
- Cross-functional Collaboration: Work closely with Sales, Professional Services, Product, and global Solution Engineering teams to ensure a seamless customer journey.
Who you are:
- 5+ years of experience as a Solution Engineer or in a similar customer-facing technical role within SaaS or enterprise technology.
- Strong technical foundation across APIs, cloud environments, integrations, and enterprise architecture.
- Experience supporting complex, multi-stakeholder enterprise sales cycles.
- Ability to translate technical concepts into clear business value and outcomes.
- Excellent communication and presentation skills, with confidence in both technical and executive conversations.
- Structured and solution-oriented mindset, with the ability to navigate ambiguity and high-pressure situations.
- Technical curiosity and interest in AI-driven products and customer experience.
- Native or bilingual Turkish, and strong English skills.
Why Parloa? We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it.
At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them. We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.
Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI. Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.
We provide equal opportunities to all qualified applicants regardless of race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.
Lead/Senior Solution Engineer - Turkey employer: Parloa
Parloa is an exceptional employer that fosters a dynamic work culture in Greater London, where innovation and collaboration thrive. Employees benefit from comprehensive growth opportunities, including professional development and mentorship, while enjoying a supportive environment that values their contributions to impactful enterprise projects. With a focus on cutting-edge technology and a commitment to excellence, Parloa offers a rewarding career path for those looking to make a difference in the software engineering landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Lead/Senior Solution Engineer - Turkey
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Parloa. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Parloa before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Lead/Senior Solution Engineer - Turkey
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Parloa:Your cover letter is your chance to shine! Tell us why you want to work at Parloa specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Parloa!
How to prepare for a job interview at Parloa
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
