At a Glance
- Tasks: Lead the sales cycle and guide clients through their AI transformation journey.
- Company: Join Parloa, a leader in conversational AI and customer experience.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic role in a fast-paced environment with significant impact on enterprise operations.
- Why this job: Shape the future of customer interactions with innovative AI solutions.
- Qualifications: 5+ years in professional services sales, strong communication skills, and relationship-building expertise.
The predicted salary is between 80000 - 90000 £ per year.
About Parloa
Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, Allianz, SAP, Barmenia Gothaer and TUI already deploying Parloa at scale.
About the role:
This is a commercial and strategic role at the heart of Parloa's Professional Services business. As a Client Solutions Manager, you'll lead the full services sales cycle, from opportunity identification through scoping, SOW negotiation, and contracting while staying present as a trusted advisor throughout delivery. At the center of everything is the customer: understanding their transformation goals, meeting them where they are in their AI journey, and building the kind of trust that makes Parloa the partner they call first.
Areas of ownership:
- Services Pipeline & Revenue: Build and maintain a healthy services pipeline in partnership with enterprise sales teams, ensuring services opportunities move in tandem with software sales cycles. Lead commercial conversations for all PS engagements - from initial scoping through commercial close. Maintain rigorous forecast hygiene; own your number and call it accurately. Coach internal stakeholders on PS sales motion, deal structure, and timeline expectations.
- Scoping, Proposals & Contracting: Run structured and AI-powered discovery to surface customer motivations, desired business outcomes, and platform integration requirements. Translate discovery into compelling services proposals that quantify value: expected containment improvement, time-to-value, effort, and risk. Write Statements of Work (SOWs) that are precisely scoped, commercially sound, and set delivery teams up for execution. Navigate complex enterprise legal and procurement processes with confidence.
- Customer & Stakeholder Engagement: Build trusted relationships with CX, IT, and Operations leaders at enterprise accounts. Lead executive business reviews and steering committee sessions that connect delivery progress to customer KPIs. Ensure seamless knowledge transfer from pre-sales into Parloa's PRISM delivery methodology.
- Partner Ecosystem & Customer Outcomes: Engage Parloa's partner ecosystem as an extension of the delivery team. Collaborate with the Partner Delivery Success team to continuously develop partner capabilities.
- Practice & Methodology Development: Develop deep command of Parloa's PRISM delivery methodology and contribute closed-loop feedback from the field to continuously refine it. Build repeatable assets that raise the bar for the whole PS practice.
What Success Looks Like:
- A well-forecasted services pipeline that consistently converts alongside software.
- Customers call you before they need you - because you've built the relationship and earned the trust.
- SOWs are watertight: clearly scoped, commercially clean, and delivered as promised.
- Every engagement closes with strong CSAT and a documented path to expansion.
Who you are:
- 5+ years selling or scoping professional services within an AI-native or enterprise software company.
- Proven track record writing SOWs and navigating enterprise procurement.
- Comfortable building relationships at the C-suite and VP level.
- Commercially sharp: you understand services margin, attach rates, and how delivery quality drives software expansion.
- Strong communicator in writing and in the room.
- Self-directed and energized by ambiguity.
- Willing to travel up to 50%.
Nice to Have:
- Experience with conversational AI, contact center technology, or CX transformation programs.
- Familiarity with agentic AI concepts.
- Project or program management background; PMP, Scrum, or SAFe certification a plus.
Our recruiting process: Talent Acquisition → Hiring Manager → Technical Case Study & Stakeholder Interview(s) → Bar Raiser.
Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance.
Parloa is an e-verify employer in the USA. We provide equal opportunities to all qualified applicants regardless of race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.
Client Solutions Manager EMEA employer: Parloa
Parloa is an exceptional employer that fosters a dynamic work culture in Greater London, where innovation and collaboration thrive. Employees benefit from comprehensive growth opportunities, including professional development and mentorship, while enjoying a supportive environment that values their contributions to impactful enterprise projects. With a focus on cutting-edge technology and a commitment to excellence, Parloa offers a rewarding career path for those looking to make a difference in the software engineering landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Client Solutions Manager EMEA
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Parloa. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Parloa before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Solutions Manager EMEA
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Parloa:Your cover letter is your chance to shine! Tell us why you want to work at Parloa specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Parloa!
How to prepare for a job interview at Parloa
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
