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- Tasks: Troubleshoot issues and enhance customer experiences on our Conversational AI platform.
- Company: Leading Generative AI company with a focus on innovation.
- Benefits: Flexible work environment, competitive salary, and professional growth opportunities.
- Why this job: Join a dynamic team and make a real impact in the AI industry.
- Qualifications: 2-4 years of technical support experience and strong collaboration skills.
- Other info: Great opportunity for career advancement in a cutting-edge field.
The predicted salary is between 30000 - 42000 £ per year.
A leading Generative AI company is seeking a Technical Support Engineer in Greater London. You will play a key role in enhancing customer experiences by troubleshooting issues and providing guidance on our Conversational AI platform.
The ideal candidate has 2-4 years of experience in technical support, strong collaboration skills, and the ability to communicate effectively with diverse audiences.
The position offers a flexible work environment, competitive salary, and opportunities for professional growth.
Remote Technical Support Engineer - AI Platform & Growth employer: Parloa GmbH
Contact Detail:
Parloa GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Technical Support Engineer - AI Platform & Growth
✨Tip Number 1
Network like a pro! Reach out to folks in the AI and tech support space on LinkedIn. Join relevant groups and engage in discussions to get your name out there.
✨Tip Number 2
Prepare for those interviews! Research common technical support scenarios related to AI platforms. Practise explaining complex concepts in simple terms, as you'll need to communicate effectively with diverse audiences.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled technical issues in the past. This will demonstrate your ability to enhance customer experiences.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Remote Technical Support Engineer - AI Platform & Growth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in technical support, especially with AI platforms. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with our Conversational AI platform and how your background makes you a perfect fit for the team. Let us feel your enthusiasm!
Showcase Your Communication Skills: Since you'll be interacting with diverse audiences, it's crucial to demonstrate your ability to communicate effectively. Use clear and concise language in your application to reflect this skill. We love clarity!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Parloa GmbH
✨Know the AI Platform Inside Out
Before your interview, make sure you thoroughly understand the Conversational AI platform you'll be supporting. Familiarise yourself with its features, common issues users face, and how to troubleshoot them. This will not only show your technical knowledge but also your genuine interest in the role.
✨Showcase Your Collaboration Skills
Since this role requires strong collaboration skills, prepare examples of how you've worked effectively with teams in the past. Think about specific situations where you helped resolve a technical issue by collaborating with others, and be ready to share these stories during your interview.
✨Communicate Clearly and Confidently
As you'll be dealing with diverse audiences, practice explaining complex technical concepts in simple terms. During the interview, focus on clear communication and ensure you listen actively to any questions or concerns. This will demonstrate your ability to connect with customers and colleagues alike.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think of potential customer issues related to the AI platform and how you would approach resolving them. Practising these scenarios will help you feel more confident and prepared to tackle similar questions during the interview.
