At a Glance
- Tasks: Drive customer success and value realization for enterprise clients using agentic AI.
- Company: Join Parloa, a leader in transforming customer experience with innovative AI solutions.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Fast-paced culture with direct feedback and high expectations for meaningful contributions.
- Why this job: Shape the future of customer interactions and make a real impact on businesses.
- Qualifications: 4+ years in Customer Success or Account Management with strong project management skills.
The predicted salary is between 60000 - 80000 £ per year.
About Parloa
Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, Barmenia Gothaer, and TUI already deploying Parloa at scale.
About the role
As a Senior Enterprise Engagement Manager, you will drive customer success, value realization, and long-term growth across Parloa’s enterprise customers. You’ll guide organizations from implementation through adoption and expansion, ensuring they unlock the full potential of agentic AI in their customer experience. This is your opportunity to partner with leading enterprises on their AI and CX transformation, shaping how they scale intelligent automation while delivering measurable business impact.
Areas of ownership
- Customer Success & Value Realization: Own the end-to-end customer journey post-sale, ensuring successful adoption, measurable outcomes, and long-term value realization.
- Strategic Advisory: Act as a trusted advisor to enterprise clients, building strong relationships and guiding stakeholders through AI-driven transformation.
- Account Growth & Expansion: Identify and drive expansion opportunities by developing growth plans across new use cases, teams, and automation initiatives.
- Implementation Oversight: Lead and coordinate cross-functional teams to ensure smooth, on-time implementations and successful go-lives.
- Value Communication: Translate product capabilities and data into clear business impact through success plans, reporting, and executive storytelling.
- Stakeholder Management: Align technical and business stakeholders, ensuring clarity, momentum, and accountability across all phases of the customer lifecycle.
Who you are
- 4+ years of experience in Customer Success, Consulting, or Account Management within enterprise environments
- Proven ability to drive strategic value and support digital transformation in complex organizations
- Track record of turning customer success into measurable business impact and growth opportunities
- Strong project and stakeholder management skills, with a focus on execution and outcomes
- Excellent communication and presentation skills, with the ability to engage both technical and non-technical audiences
- Technical curiosity and interest in AI, automation, and customer experience
- Native or bilingual in English
Why Parloa?
We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it.
At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.
We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one. Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.
Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.
We provide equal opportunities to all qualified applicants regardless of race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.
Senior Enterprise Engagement Manager - UK in London employer: Parloa GmbH
Parloa is an exceptional employer that fosters a dynamic work culture where innovation and accountability thrive. With a commitment to employee growth, we offer opportunities to engage with leading enterprises in the rapidly evolving field of AI and customer experience, all while being based in the vibrant city of London. Our focus on meaningful contributions ensures that every team member's work has a real impact, making Parloa a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Enterprise Engagement Manager - UK in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Parloa or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by understanding Parloa's mission and values. Show how your experience aligns with their goals in customer success and AI transformation. We want to see your passion for making customer conversations effortless!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've driven customer success and value in previous roles. We love hearing about measurable impacts and growth opportunities you've created.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Parloa team and contributing to our exciting journey.
We think you need these skills to ace Senior Enterprise Engagement Manager - UK in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Enterprise Engagement Manager role. Highlight your experience in customer success and how it aligns with Parloa's mission of enhancing customer conversations.
Showcase Your Achievements:Don’t just list your responsibilities; focus on your achievements! Use metrics and examples to demonstrate how you've driven value and growth in previous roles, especially in enterprise environments.
Communicate Clearly:Since this role involves engaging both technical and non-technical audiences, ensure your application reflects your excellent communication skills. Keep it clear, concise, and engaging to show you can convey complex ideas simply.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Parloa!
How to prepare for a job interview at Parloa GmbH
✨Know Your Stuff
Before the interview, dive deep into Parloa's mission and values. Understand how they leverage AI in customer experience and be ready to discuss how your experience aligns with their goals. This shows genuine interest and helps you connect your background to their needs.
✨Showcase Your Success Stories
Prepare specific examples of how you've driven customer success and value realization in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses, highlighting measurable outcomes that demonstrate your impact.
✨Engage with Questions
Interviews are a two-way street! Prepare thoughtful questions about Parloa’s approach to AI and customer engagement. This not only shows your enthusiasm but also helps you gauge if the company culture and role align with your career aspirations.
✨Communicate Clearly
Since the role involves engaging both technical and non-technical audiences, practice explaining complex concepts in simple terms. During the interview, focus on clarity and confidence in your communication to demonstrate your ability to bridge gaps between stakeholders.
