At a Glance
- Tasks: Transform customer service with AI Agents and enhance client experiences.
- Company: Join Parloa, a leader in AI-driven customer interactions.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Collaborative environment focused on meaningful customer exchanges.
- Why this job: Shape the future of customer support with innovative AI technology.
- Qualifications: 3+ years in customer-facing roles with expertise in conversation design and AI.
The predicted salary is between 70000 - 90000 £ per year.
Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.
About the role: As a Senior Agent Architect at Parloa, you will play a key role in transforming customer service with AI Agents. In this customer-facing role, you will support the implementation of Parloa's solutions, enhancing customer experiences for clients and partners. Using your expertise in Large Language Models (LLMs), Prompt Engineering, NLP & NLU conversational design, and integration platforms, you will craft effective AI workflows and build connections to enterprise systems and ensure quality, performance, and end-to-end operational readiness. You will design, prototype, and validate conversational solutions for AI agent deployments, including the integration layer that connects Parloa's platform to customers' existing technology stacks, and guide customers and partners in maximising the value of Parloa's AI solutions.
Areas of ownership:
- Scope and implement AI Agent deployments, providing strategic advice and execution support to customers and partners.
- Leverage your knowledge of LLM internals (e.g., embeddings) to analyze customer requirements and design precise prompts for reliable, user-aligned behaviour.
- Simplify complex workflows and processes into digestible conversational components, enabling LLMs to handle challenging tasks effectively.
- Fine-tune conversational flows and voice output (e.g., SSML, Lexicons, Regex) to align with customer brand standards.
- Build and configure integrations between customers' systems and Parloa's Platform, connecting external tools (e.g., CRMs, ERPs, ticketing systems, contact center platforms) via integration platforms and APIs to deliver end-to-end enterprise solutions.
- Collaborate with Forward Deployed Engineers on complex or custom integration scenarios that go beyond standard integration capabilities.
- Identify and solve blockers together with other departments at Parloa (e.g. Product, Agent Integration Engineering, or Sales) and the customer.
- Apply structured testing approaches to validate AI agent behaviour, quality, and performance under real-world conditions.
- Document best practices, how-to guides, and product capabilities for internal and external audiences, representing the expertise of the Agent Architect team.
Who you are:
- 3+ years of experience in enterprise customer-facing roles, with proven expertise in conversation design and AI agent development to create engaging and intuitive conversational experiences.
- Ability to analyze customer requirements and craft LLM prompts that align with desired outcomes.
- Entrepreneurial mindset with initiative, results orientation, and ability to identify opportunities for impact.
- Proficiency with advanced prompting strategies such as chain-of-thought prompting, few-shot learning.
- Strong project and stakeholder management skills, with passion for meeting milestones and effective communication.
- Analytical and critical thinker with expertise in risk assessment, problem-solving, and strategy, plus solid knowledge of data structures, system integrations, and enterprise APIs.
- Familiarity with API authentication patterns (OAuth, API keys, JWT), data transformation and field mapping logic.
- Proficiency in REST API design, JSON/XML data structures, and API testing tools (Postman, etc.).
- Experience reading and consuming API documentation across enterprise SaaS platforms (CRMs, ERPs, contact center platforms).
- Exceptional attention to detail and logical thinking, with a proven ability to identify and address subtle nuances in conversational flows, ensuring a seamless and engaging user experience.
- Familiarity with A/B testing methods to ensure AI agent performance at scale.
Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.
We provide equal opportunities to all qualified applicants regardless of race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.
Senior Agent Architect in London employer: Parloa GmbH
At Parloa, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to innovate and excel in their roles. As a Senior Agent Architect, you will not only contribute to transforming customer service with cutting-edge AI solutions but also benefit from extensive professional development opportunities and a collaborative environment that values your expertise. Located in a vibrant tech hub, Parloa offers a unique chance to be part of a forward-thinking team dedicated to making meaningful impacts in customer experience across the globe.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Agent Architect in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those at Parloa. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Show off your skills! If you've got a portfolio or examples of your work with AI agents or conversational design, bring them along to interviews. It’s a great way to demonstrate your expertise and creativity.
✨Tip Number 3
Prepare for the unexpected! Be ready to tackle some real-world scenarios during interviews. Think about how you'd approach specific challenges in AI workflows or customer interactions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the team at Parloa.
We think you need these skills to ace Senior Agent Architect in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Agent Architect role. Highlight your experience with AI, LLMs, and conversational design, showing us how you can transform customer service with your skills.
Showcase Your Expertise:Don’t hold back on sharing your knowledge! We want to see examples of your work with prompt engineering and integration platforms. Use specific projects or achievements to demonstrate your capabilities in creating engaging conversational experiences.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon unless necessary. Make it easy for us to see how your skills align with our mission at Parloa.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Parloa GmbH
✨Know Your AI Inside Out
Make sure you brush up on your knowledge of Large Language Models (LLMs) and conversational design. Be ready to discuss how you've used these in past projects, especially in crafting prompts that lead to user-aligned behaviour. This will show your expertise and help you connect with the interviewers.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex integration scenarios or resolved blockers in previous roles. Highlight your analytical thinking and how you collaborated with different teams to achieve successful outcomes. This will demonstrate your ability to navigate challenges effectively.
✨Simplify the Complex
Practice explaining intricate workflows and processes in a straightforward manner. Use clear examples to illustrate how you can break down complex tasks into digestible conversational components. This skill is crucial for the role and will impress your interviewers.
✨Be Ready to Discuss Testing Strategies
Familiarise yourself with structured testing approaches for validating AI agent behaviour. Be prepared to talk about your experience with A/B testing methods and how you've ensured performance at scale. This will show that you understand the importance of quality and performance in AI solutions.
