Head of Delivery Operations in South West London

The Head of Delivery Operations plays a vital leadership role within the Parliamentary Digital Service (PDS), working across Value Streams to drive consistency and best practice in our Delivery. Leading the lean Delivery Operations Hub, they are responsible for identifying and supporting the management of dependencies and risks across Value Streams, aggregating delivery plans, measuring and reporting on performance and finances, and implementing processes for capacity and resource management. They are also responsible for the organisation of our Quarterly Planning across PDS and implementing system-wide changes to agile ways of working.

The Head of Delivery Operations will be a core member of the Digital Delivery leadership team, playing a significant role in leading and promoting greater delivery capability across the entire Digital Service. They will promote a positive work environment and proactively encourage diversity and inclusivity while ensuring effective succession planning and skills development.

As The Head of Delivery Operations, you'll be responsible for:

• Implementing, overseeing, and optimising the management of all processes required to run the Delivery team, including people, money, and planning.
• Maintaining a healthy, supportive, and stimulating working environment in the Lean Delivery Operations Hub, with a culture and processes that support ongoing agility and enable efficient and effective delivery using appropriate methodologies.
• Organising the execution of PDS Quarterly Planning, ensuring teams are prepared and that the days generate successful planning outcomes.
• Generating a quarterly delivery plan for PDS that aggregates all of the work across the Value Streams in a meaningful, digestible format that can be internally published.
• Ongoing input into the PDS Agile Operating Model, contributing to its continual measurement, review and optimisation.
• Managing strategic commercial relationships with third party partners who work across the Value Streams, ensuring good practice adherence to supplier management and performance monitoring.
• Managing high level dependencies across the Value Streams, wider PDS, and other associated delivery throughout Parliament.
• Constantly seeking to improve efficiency and effectiveness across Digital Delivery, promoting a culture of measurement, transparency, and accountability within Value Streams.
• Responsible for monitoring and reporting against Digital Delivery's budget.
• Responsible for proactive identification and management of risks to delivery, implementing mitigation strategies to ensure successful outcomes.
• Working with Heads of Job Family to develop and continuously improve talent and capability strategies to future-proof the directorate, enabling the building of highly effective multi-disciplinary delivery product teams.

If you're an inherently inclusive leader, who has experience leading large, diverse, matrix-managed teams, empowering and motivating people through inclusive, considered decision-making then we want to hear from you. You should also have:

• Ability to set objectives and make decisions at the appropriate time, considering the needs of the situation, priorities, constraints, and the availability of necessary information, while understanding the needs of the internal or external customer and keeping them in mind when taking actions or making decisions.
• Excellent communication skills and strong interpersonal skills with the ability to establish positive working relationships and influence people at all levels within the organisation including a challenging customer base.
• Ability to keep overall objectives and strategies in mind, and not be deflected by matters of detail, including a good understanding of the Parliamentary business context, the strategic challenges ahead and the use of technology and information within Parliament.
• Excellent understanding of agile methodologies and experience in their use, as well as a very good understanding and experience of public sector procurement and management of third party supplier relationships.
• Ability to effectively focus on the outcome. You can challenge and improve processes where it impacts the pace of the team and can identify what works best and when to use certain processes. You can understand that all steps in a process must add value. You can influence and make positive changes to the organisation.
• The ability to pass security clearance, backed by the right to work in the UK.

The Digital Delivery team is a new function in the Parliamentary Digital Service, bringing together the capabilities needed from across PDS to form lean, collaborative, multi-disciplinary teams that manage the full lifecycle of our products. Organised into Value Streams that align with Parliament's business capabilities, our work reflects the breadth of Parliament's impact. The teams formed around our products work with an agile mindset, embodying our vision of: Working with integrity to deliver high quality outcomes at pace. Doing our best work together, to empower a modern Parliament.

UK Parliament is steeped in history and tradition. It is an important part of UK life and we need to ensure as many people as possible can engage with its work. This is why we are at the start of a huge transformation programme powered by technology. The Parliamentary Digital Service (PDS) works with the House of Commons and the House of Lords with all their IT and digital needs. We are here to realise the digital ambitions of a modern Parliament and welcome you to join us in building a digital democracy.

Please refer to our Candidate Information Pack for a full list of our benefits which include:

• Up to 35 days annual leave in addition to bank holidays.
• Generous maternity pay policy up to 6 months full pay.
• Great pension scheme options (contributory and non-contributory).
• On-site subsidised gym, nursery, catering, post office, travel office and GP.
• Flexible options including hybrid working and family friendly policies.

Please make sure you're clear on the requirements of the role. These can be found in the Job Description and Candidate Information Pack. You will need to upload a CV showing how you meet criterion listed on the Job Description. You will also need to demonstrate how you meet criterions 1, 5 and 6 in the Criterion questions section of the application form. Our application process is anonymous, so please remove any personal information from your CV.

Apply By: 21st July 2025 at 23:55. Interviews: An Assessment Centre will take place on Wednesday 6th August in Westminster. Please ensure you will be available to attend. The assessment will take approx. 4 hours (including breaks) and will involve a Test, Scenario and Interview with a Presentation. Format: Assessment + Panel Interview (On-Site).

For our people, we provide an amazing opportunity to bring their talents to an institution that sits right at the heart of society in the UK. We are helping to change UK Parliament and strengthen democracy. What matters here is your potential for growth and your commitment to playing your part in our ongoing success.

We are passionate about providing an environment which promotes inclusion, diversity and equality. Regardless of your age, gender, ethnicity, beliefs or any of the other things that make you, you. We welcome applications from people who feel under-represented in the workforce. This includes those who may feel disadvantaged because of their socioeconomic circumstances.