Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and optimise delivery operations, ensuring effective planning and resource management.
- Company: Join the Parliamentary Digital Service, transforming UK Parliament through innovative technology.
- Benefits: Enjoy hybrid working, generous leave, great pension options, and on-site perks like a gym and nursery.
- Why this job: Be part of a dynamic team driving digital change and promoting inclusivity in a historic institution.
- Qualifications: Experience in leading diverse teams, excellent communication skills, and knowledge of agile methodologies required.
- Other info: This role offers a unique chance to influence democracy and engage with a modern Parliament.
The predicted salary is between 60000 - 73000 £ per year.
Join to apply for the Head of Delivery Operations role at Parliamentary Digital Service
Join to apply for the Head of Delivery Operations role at Parliamentary Digital Service
Employer
Parliamentary Digital Service
Directorate: Digital Delivery
Band / Grade: A1
Salary: £68,900 – £81,879 (Plus £7,000 MSA)
Contract Type: Permanent
Location
Hybrid (on-site and remote)
Security Level: Counter Terrorism Check (CTC)
Interview Format: Assessment + Panel Interview (On-Site)
The Opportunity
The Head of Delivery Operations plays a vital leadership role within the Parliamentary Digital Service (PDS), working across Value Streams to drive consistency and best practice in our Delivery. Leading the lean Delivery Operations Hub, they are responsible for identifying and supporting the management of dependencies and risks across Value Streams, aggregating delivery plans, measuring and reporting on performance and finances, and implementing processes for capacity and resource management. They are also responsible for the organisation of our Quarterly Planning across PDS and implementing system-wide changes to agile ways of working.
The Head of Delivery Operations will be a core member of the Digital Delivery leadership team, playing a significant role in leading and promoting greater delivery capability across the entire Digital Service. They will promote a positive work environment and proactively encourage diversity and inclusivity while ensuring effective succession planning and skills development.
As The Head of Delivery Operations, you’ll be responsible for:
- implementing, overseeing, and optimising the management of all processes required to run the Delivery team, including people, money, and planning.
- maintaining a healthy, supportive, and stimulating working environment in the Lean Delivery Operations Hub, with a culture and processes that support ongoing agility and enable efficient and effective delivery using appropriate methodologies.
- organising the execution of PDS’ Quarterly Planning, ensuring teams are prepared and that the days generate successful planning outcomes.
- generating a quarterly delivery plan for PDS that aggregates all of the work across the Value Streams in a meaningful, digestible format that can be internally published.
- ongoing input into the PDS Agile Operating Model, contributing to its continual measurement, review and optimisation.
- manage strategic commercial relationships with third party partners who work across the Value Streams, ensuring good practice adherence to supplier management and performance monitoring.
- manage high level dependencies across the Value Streams, wider PDS, and other associated delivery throughout Parliament.
- constantly seeking to improve efficiency and effectiveness across Digital Delivery, promoting a culture of measurement, transparency, and accountability within Value Streams.
- responsible for monitoring and reporting against Digital Delivery’s budget.
- responsible for proactive identification and management of risks to delivery, implementing mitigation strategies to ensure successful outcomes
- work with Heads of Job Family to develop and continuously improve talent and capability strategies to future-proof the directorate, enabling the building of highly effective multi-disciplinary delivery product teams.
What You Need
If you’re an inherently inclusive leader, who has experience leading large, diverse, matrix-managed teams, empowering and motivating people through inclusive, considered decision-making then we want to hear from you. You should also have:
- ability to set objectives and make decisions at the appropriate time, considering the needs of the situation, priorities, constraints, and the availability of necessary information, while understanding the needs of the internal or external customer and keeping them in mind when taking actions or making decisions.
- excellent communication skills and strong interpersonal skills with the ability to establish positive working relationships and influence people at all levels within the organisation including a challenging customer base.
- ability to keep overall objectives and strategies in mind, and not be deflected by matters of detail, including a good understanding of the Parliamentary business context, the strategic challenges ahead and the use of technology and information within Parliament.
- excellent understanding of agile methodologies and experience in their use, as well as a very good understanding and experience of public sector procurement and management of third party supplier relationships.
- ability to effectively focus on the outcome. You can challenge and improve processes where it impacts the pace of the team and can identify what works best and when to use certain processes. You can understand that all steps in a process must add value. You can influence and make positive changes to the organisation.
- the ability to pass security clearance, backed by the right to work in the UK
About The Team
The Digital Delivery team is a new function in the Parliamentary Digital Service, bringing together the capabilities needed from across PDS to form lean, collaborative, multi-disciplinary teams that manage the full lifecycle of our products. Organised into Value Streams that align with Parliament’s business capabilities, our work reflects the breadth of Parliament’s impact. The teams formed around our products work with an agile mindset, embodying our vision of: Working with integrity to deliver high quality outcomes at pace. Doing our best work together, to empower a modern Parliament.
About Us
UK Parliament is steeped in history and tradition. It is an important part of UK life and we need to ensure as many people as possible can engage with its work. This is why we are at the start of a huge transformation programme powered by technology. The Parliamentary Digital Service (PDS) works with the House of Commons and the House of Lords with all their IT and digital needs. We are here to realise the digital ambitions of a modern Parliament and welcome you to join us in building a digital democracy.
Our Package
Please refer to our Candidate Information Pack for a full list of our benefits which include:
- up to 35 days annual leave in addition to bank holidays
- generous maternity pay policy up to 6 months full pay
- great pension scheme options (contributory and non-contributory)
- on-site subsidised gym, nursery, catering, post office, travel office and GP
- flexible options including hybrid working and family friendly policies
How To Apply
Please make sure you\’re clear on the requirements of the role. These can be found in the Job Description and Candidate Information Pack. You will need to upload a CV showing how you meet criterion listed on the Job Description. You will also need to demonstrate how you meet criterions 1,5 and 6 in the Criterion questions section of the application form. Our application process is anonymous, so please remove any personal information from your CV.
Apply By: 21st July 2025 at 23:55
Interviews: An Assessment Centre will take place on Wednesday 6th August in Westminster. Please ensure you will be available to attend. The assessment will take approx. 4 hours (including breaks) and will involve a Test, Scenario and Interview with a Presentation.
Format: Assessment + Panel Interview (On-Site)
Our Culture
For our people, we provide an amazing opportunity to bring their talents to an institution that sits right at the heart of society in the UK. We are helping to change UK Parliament and strengthen democracy. What matters here is your potential for growth and your commitment to playing your part in our ongoing success.
We are passionate about providing an environment which promotes inclusion, diversity and equality. Regardless of your age, gender, ethnicity, beliefs or any of the other things that make you, you. We welcome applications from people who feel under-represented in the workforce. This includes those who may feel disadvantaged because of their socioeconomic circumstances.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Management and Manufacturing
Referrals increase your chances of interviewing at Parliamentary Digital Service by 2x
Get notified about new Head of Operations jobs in London, England, United Kingdom.
City Of London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 3 weeks ago
London, England, United Kingdom 1 day ago
Ealing, England, United Kingdom 5 days ago
London, England, United Kingdom 1 day ago
Hersham, England, United Kingdom 5 days ago
London, England, United Kingdom 2 days ago
London, England, United Kingdom 5 days ago
London, England, United Kingdom 3 days ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 month ago
London, England, United Kingdom 3 weeks ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 1 week ago
City Of London, England, United Kingdom 1 week ago
London, England, United Kingdom 4 days ago
Head of Strategy & Transformation – EMEA
London, England, United Kingdom 1 day ago
St Albans, England, United Kingdom 1 week ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Head of Delivery Operations employer: PARLIAMENTARY DIGITAL SERVICE
Contact Detail:
PARLIAMENTARY DIGITAL SERVICE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Delivery Operations
✨Tip Number 1
Familiarise yourself with the Parliamentary Digital Service's current projects and initiatives. Understanding their ongoing work will help you demonstrate your knowledge during the interview and show how you can contribute to their goals.
✨Tip Number 2
Prepare for the assessment centre by practising your presentation skills. Since the role involves leading teams and communicating effectively, being able to present your ideas clearly will be crucial in making a strong impression.
✨Tip Number 3
Network with current or former employees of the Parliamentary Digital Service. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Brush up on your knowledge of agile methodologies and public sector procurement. Being well-versed in these areas will not only boost your confidence but also allow you to engage in meaningful discussions during the interview.
We think you need these skills to ace Head of Delivery Operations
Some tips for your application 🫡
Understand the Role: Thoroughly read the job description for the Head of Delivery Operations role. Make sure you understand the key responsibilities and required skills, as this will help you tailor your application effectively.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Focus on your leadership experience, knowledge of agile methodologies, and any previous roles in managing diverse teams.
Address Criterion Questions: Pay special attention to criterions 1, 5, and 6 in the application form. Use specific examples from your past experiences to demonstrate how you meet these criteria, showcasing your ability to lead and manage operations effectively.
Prepare for the Assessment Centre: Since the interview format includes an assessment centre, practice your presentation and scenario responses. Be ready to showcase your problem-solving skills and your understanding of the Parliamentary Digital Service's objectives.
How to prepare for a job interview at PARLIAMENTARY DIGITAL SERVICE
✨Understand the Role Thoroughly
Before the interview, make sure you have a deep understanding of the Head of Delivery Operations role. Familiarise yourself with the responsibilities outlined in the job description, especially around agile methodologies and managing dependencies across Value Streams.
✨Prepare for Scenario-Based Questions
Given the nature of the role, expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think of examples from your past experiences where you successfully managed risks or improved processes.
✨Showcase Your Leadership Style
As a leadership position, it's crucial to demonstrate your inclusive leadership style. Be ready to discuss how you empower and motivate diverse teams, and provide specific examples of how you've fostered a positive work environment.
✨Communicate Effectively
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and confidently. Be prepared to discuss how you build relationships and influence stakeholders at all levels within an organisation.
