At a Glance
- Tasks: Support the People and Talent team with recruitment, onboarding, and employee lifecycle administration.
- Company: Join the vibrant Parliamentary and Health Service Ombudsman in Manchester.
- Benefits: Enjoy 32.5 days leave, hybrid working, and a Civil Service Pension scheme.
- Other info: Diverse and inclusive culture with strong support for personal development.
- Why this job: Make a real difference in public service while developing your HR skills.
- Qualifications: Customer-focused experience; HR or recruitment background is a plus.
The predicted salary is between 27900 - 34100 £ per year.
Welcome to the Parliamentary and Health Service Ombudsman (PHSO) careers page. If you are an internal applicant, you will need to log into your MyHR employee self service to apply for the role.
The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
Job details:
- Salary: £29,443
- Contractual hours: 36
- Basis: Full Time
- Job category/type: Human Resources
- Date posted: 14/08/2026
- Job reference: REQ000208
Closing date: 31 August 2026
Interview dates: (in person) 09 September 2026
Hours: Full-time, fixed term contract up to July 2027, 36 hours per week.
About us:
The Parliamentary and Health Service Ombudsman (PHSO) is a modern, vibrant organisation full of passionate, committed people. We make final decisions on complaints that have not been resolved by UK Government departments and the NHS in England. We work closely with people to understand where, how and why public services sometimes fall short and fail to put people first. And we find ways to put it right. Based in the centre of Manchester and Westminster, we employ over 600 individuals, collaboratively working together to make voices heard. We have created a diverse and inclusive culture, whilst offering flexibility to give you the autonomy to work in the best way suited to you.
The role:
The People and Talent (PAT) Shared Service Team have an exciting opportunity to join the team. The PAT Administrator supports the smooth running of the People and Talent team, acting as a first point of contact for queries from colleagues and applicants. The role focuses on providing a professional, responsive service and building strong working relationships across the organisation. You will provide day to day administrative support across the full employee lifecycle, including recruitment, onboarding, learning and development, and equality, diversity and inclusion activity. This includes coordinating recruitment campaigns, managing onboarding processes, and keeping systems and records accurate and up to date. The role suits someone organised, reliable and comfortable handling confidential information, with a strong attention to detail. You’ll need to manage competing priorities, work to deadlines, and contribute to a consistent, high-quality service across the team.
The successful applicant will:
- Have experience within a customer focused and administrative background; having HR, L&D and recruitment experience would be an advantage.
- Be able to build and maintain strong relationships at all levels.
- Have excellent communication skills, including verbal and written.
- Have excellent attention to detail with the ability to ensure accuracy.
We recognise the value of lived experience. If you have experience of complaining about any public body, we strongly encourage you to apply.
Our benefits:
- Civil Service Pension scheme
- 32.5 days annual leave (plus bank holidays on top)
- Hybrid working, 40 percent office based
- Flexible working
- Access to a free, confidential Employee Assistance Programme offering 24/7 advice and support from professionals and counsellors
- Comprehensive learning and development programme
- Employee discount scheme across hundreds of retailers
- Bicycle loan scheme
- Season ticket loan
- Gym membership subsidy
- Paid for professional memberships
- Eye test reimbursement
Inclusion & Wellbeing:
Equality, diversity, inclusion, and wellbeing are vital to the way we work and our culture. We want our colleagues to feel included, valued, and supported at work. It is essential that we are representative and accessible for the people who work here and those who use our service. Actions we take to embed this include:
- An anonymised shortlisting process to make sure it is fair and unbiased.
- Monitoring the demographic trends in our workforce and making measured, sustained efforts to improve our diversity at all levels.
- Providing wellbeing support and opportunities for personal and professional development for all colleagues.
- Creating spaces for connection and engagement through our employee network groups and social clubs.
- Part of the disability confident scheme providing reasonable adjustments.
- Engaging in regular inclusion learning to enhance the cultural competency of our organisation.
We know the value of having diverse, representative teams across our organisation. Which is why we particularly encourage applications from candidates who are likely to be underrepresented within the team. These include people who are:
- Asian
- Black
- Mixed Ethnicity or another ethnic background
- Disabled
- LGBTQ
Contact and important information:
If you would like to learn more about the role, please contact Bhavi Chauhan, HR Shared Services Manager, Bhavi.Chauhan@ombudsman.org.uk or Ian.Roberts@ombudsman.org.uk.
Interviews: held onsite.
Feedback: we do not offer feedback at application stage.
Right to work: we can only consider candidates with the right to work in the UK.
Sponsorship: we are unable to offer sponsorship (we do not have a licence).
Applications: we do not accept CVs—please apply via the application form (‘apply now’).
Agencies: no agencies; applications from individuals only.
Early closure: we may close the advert early if we receive a high volume of applications.
Salary: non negotiable.
We are changing our name. Later this year we will become the Public Service Ombudsman. This will make it easier for people to find us and understand what we do. The service we provide will remain the same.
If you have any questions, please contact us at recruitment@ombudsman.org.uk.
People And Talent Administrator in Manchester employer: Parliamentary and Health Service Ombudsman
At the Parliamentary and Health Service Ombudsman, we pride ourselves on being an excellent employer that values inclusion, wellbeing, and professional growth. Our modern, flexible work culture allows for a healthy work-life balance, with opportunities for collaboration in our vibrant Manchester and London offices. We offer comprehensive benefits, including generous annual leave, a supportive Employee Assistance Programme, and a commitment to diversity, ensuring every colleague feels valued and empowered to thrive.
Contact Details:
Parliamentary and Health Service Ombudsman Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land People And Talent Administrator in Manchester
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