At a Glance
- Tasks: Design and build secure AI systems that enhance public services.
- Company: Join the Parliamentary and Health Service Ombudsman, a supportive and inclusive workplace.
- Benefits: Enjoy 32.5 days annual leave, hybrid working, and a Civil Service Pension scheme.
- Other info: Flexible work environment with excellent learning and development opportunities.
- Why this job: Make a real impact by delivering innovative AI solutions that prioritise user safety and trust.
- Qualifications: Experience with cloud-based ML platforms and strong software engineering skills required.
The predicted salary is between 45000 - 55000 £ per year.
Welcome to the Parliamentary and Health Service Ombudsman (PHSO) careers page. The job requirements are detailed below. Interview dates: (in person) 28 & 30 September 2026.
About us: At The Parliamentary and Health Service Ombudsman, we make final decisions on complaints that have not been resolved by UK Government departments and the NHS in England. We work closely with people to understand where, how and why public services sometimes fall short and fail to put people first. We share findings from our casework to help Parliament scrutinise public service providers. Our culture is open, friendly and supportive. We listen, we learn, and we treat everyone with dignity and respect. Inclusion and wellbeing are at the heart of how we work, and we strive to create a workplace where every colleague feels valued, supported and able to thrive. We work in a modern, flexible way built on trust and autonomy. You will split your time between working from home and spending around 40% of your week in our Manchester office, where collaboration and connection with your team are an important part of how we work.
The role: As an ML/AI Engineer, you will design, build and operate secure, scalable and reliable AI-enabled systems that support the delivery of live digital services. Working across the full machine learning lifecycle, you will develop, test, deploy and continuously improve ML and AI models, ensuring they perform effectively in production environments. You will be responsible for ensuring AI solutions are technically robust, observable, explainable and maintainable, with appropriate controls in place to manage model, service and data risks. Working closely with multidisciplinary teams, you will help embed AI capabilities into services while ensuring compliance with governance, assurance and security requirements. This role is ideal for someone passionate about delivering innovative AI solutions responsibly, balancing technical excellence with a strong focus on user impact, safety and trust.
What we are looking for:
- Experience with cloud-based ML platforms and pipelines
- Strong software engineering skills applied to ML and AI systems
- Deep practical knowledge of production MLOps/LLMOps concepts including monitoring and versioning
- Experience working with the Microsoft data and ML stack including Azure SQL, Cosmos DB, Model foundry, and Azure Databricks
We recognise the value of lived experience. If you have experience of complaining about any public body, we strongly encourage you to apply.
Benefits include:
- Civil Service Pension scheme
- 32.5 days annual leave (plus bank holidays on top)
- Hybrid working, 40% office based
- Access to a free, confidential Employee Assistance Programme offering 24/7 advice and support from professionals and counsellors
- Comprehensive learning and development programme
- Employee discount scheme across hundreds of retailers
- Bicycle loan scheme
- Season ticket loan
- Paid for professional memberships
Equality, diversity, inclusion, and wellbeing are vital to the way we work and our culture. We want our colleagues to feel included.
ML/AI Engineer in Manchester employer: Parliamentary and Health Service Ombudsman
At the Parliamentary and Health Service Ombudsman, we pride ourselves on being an excellent employer that values inclusion, wellbeing, and professional growth. Our modern, flexible work culture allows for a healthy work-life balance, with opportunities for collaboration in our vibrant Manchester and London offices. We offer comprehensive benefits, including generous annual leave, a supportive Employee Assistance Programme, and a commitment to diversity, ensuring every colleague feels valued and empowered to thrive.
Contact Details:
Parliamentary and Health Service Ombudsman Recruitment Team
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