Lead Product Manager in Manchester

At the Parliamentary and Health Service Ombudsman (PHSO), we make final decisions on complaints that have not been resolved by UK Government departments and the NHS in England, working closely with people to understand where public services have fallen short and how they can be improved. Our work helps ensure voices are heard, accountability is upheld and learning leads to better services. Now is an exciting time to join as we invest in our digital capability and rethink how our services, data and technology support both users and colleagues. This creates real opportunities to influence how things are designed, delivered and improved, and to be part of meaningful change.

Based in Manchester City centre, we are a values driven organisation with a diverse and inclusive culture. We offer flexible, hybrid working built on trust and autonomy, with 40% of your time spent in the office to support connection, learning and being part of the wider organisation.

As a Lead Product Manager in our Digital team, you will play a central role in shaping how product management works across PHSO at a pivotal point in our digital transformation. You will define and drive product vision and strategy across key service areas, ensuring our products deliver meaningful outcomes for users and the organisation. Working closely with senior stakeholders, you will align priorities, set direction and guide decision-making in complex and evolving contexts. This role goes beyond managing individual products. You will help establish and mature product management practice across the organisation, introducing clear approaches to discovery, prioritisation and delivery, and supporting teams to move towards more outcome‑led ways of working. You will also lead, coach and mentor Product Managers and multidisciplinary teams, helping to build confidence, capability and consistency in how product decisions are made.

Inclusion & Wellbeing

Equality, diversity, inclusion, and wellbeing are vital to the way we work and our culture. We want our colleagues to feel included, valued, and supported at work. It is essential that we are representative and accessible for the people who work here and those who use our service.

• An anonymised shortlisting process to make sure it is fair and unbiased
• Monitoring the demographic trends in our workforce and making measured, sustained efforts to improve our diversity at all levels
• Providing wellbeing support and opportunities for personal and professional development for all colleagues
• Creating spaces for connection and engagement through our employee network groups and social clubs
• Part of the disability confident scheme
• Providing reasonable adjustments
• Engaging in regular inclusion learning to enhance the cultural competency of our organisation

Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer.

Benefits

• Civil Service Pension scheme
• 32.5 days annual leave (plus bank holidays on top)
• Hybrid working, 40 percent office based
• Flexible working
• Access to a free, confidential Employee Assistance Programme offering 24/7 advice and support from professionals and counsellors
• Comprehensive learning and development programme
• Employee discount scheme across hundreds of retailers
• Bicycle loan scheme
• Season ticket loan
• Gym membership subsidy
• Paid for professional memberships
• Eye test reimbursement