The Parliamentary and Health Service Ombudsman is recruiting an Intake Caseworker to be the first point of contact for initial communications and to advise complainants on the best route to deal with their complaint. The role involves managing personal caseloads, handling daily inquiries via the helpline, gathering and assessing information, and making low-risk decisions in line with policy.
The successful candidate will have strong written and verbal communication, experience handling
#J-18808-LjbffrIntake Caseworker — Hybrid Role in Public Service in Manchester employer: Parliamentary and Health Service Ombudsman
At the Parliamentary and Health Service Ombudsman, we pride ourselves on being an excellent employer that values inclusion, wellbeing, and professional growth. Our modern, flexible work culture allows for a healthy work-life balance, with opportunities for collaboration in our vibrant Manchester and London offices. We offer comprehensive benefits, including generous annual leave, a supportive Employee Assistance Programme, and a commitment to diversity, ensuring every colleague feels valued and empowered to thrive.
Contact Details:
Parliamentary and Health Service Ombudsman Recruitment Team
