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- Tasks: Analyse and improve digital services to meet real user needs.
- Company: Join the Parliamentary and Health Service Ombudsman, making a difference in public services.
- Benefits: Enjoy 32.5 days leave, hybrid working, and a Civil Service Pension.
- Why this job: Be part of a team that drives meaningful improvements in public services.
- Qualifications: Experience as a Business Analyst with a focus on user-centred analysis.
- Other info: Diversity is valued; lived experience is encouraged.
The predicted salary is between 40000 - 50000 £ per year.
At the Parliamentary and Health Service Ombudsman (PHSO), we make final decisions on complaints that have not been resolved by UK Government departments and the NHS in England. Our work helps people understand where public services have fallen short, and we use the insight from our casework to support and drive meaningful improvements across public services and complaint handling.
As a Business Analyst in our Digital team, you will work within multidisciplinary delivery teams to help design and improve digital products and services that meet real user needs. The role is focused on understanding problems clearly and using evidence to support well‑informed decisions. You will analyse end‑to‑end services and processes, test assumptions early and translate insight into clear, delivery‑ready work. By balancing user needs with policy, operational and technical considerations, you will help teams prioritise effectively and deliver improvements iteratively. You will work closely with product managers, delivery colleagues, designers, engineers and operational teams, building shared understanding and communicating complex issues clearly. This collaboration helps ensure our digital services are inclusive, well‑designed and focused on delivering measurable outcomes for users and the organisation.
Qualifications
- Demonstrable experience working as a Business Analyst (or equivalent) in digital or service delivery contexts
- Experience analysing complex problems involving multiple stakeholders
- Understanding of user‑centred and evidence‑based analysis approaches
- Experience translating insight into delivery‑ready work
- Experience working within Agile or iterative delivery teams
Diversity & Inclusion
We recognise the value of lived experience. If you have experience of complaining about any public body, we strongly encourage you to apply.
Benefits
- Civil Service Pension scheme
- 32.5 days annual leave (plus bank holidays)
- Hybrid working – 40 percent office based
- Free, confidential Employee Assistance Programme offering 24/7 advice and support from professionals and counsellors
- Comprehensive learning and development programme
- Employee discount scheme across hundreds of retailers
- Bicycle loan scheme
- Season ticket loan
- Paid for professional memberships
Business Analyst in Manchester employer: Parliamentary and Health Service Ombudsman
Contact Detail:
Parliamentary and Health Service Ombudsman Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at PHSO on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Business Analyst.
✨Tip Number 2
Prepare for the interview by practising common questions related to user-centred analysis and Agile methodologies. We should be ready to share specific examples from our past experiences that showcase our problem-solving skills.
✨Tip Number 3
Showcase our analytical skills during the interview! Bring along a case study or two where we’ve successfully translated insights into actionable work. This will help us stand out as a candidate who can deliver results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in being part of the PHSO team.
We think you need these skills to ace Business Analyst in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Business Analyst. Highlight your experience in digital or service delivery contexts, and don’t forget to showcase your skills in analysing complex problems and working with multiple stakeholders.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about improving public services and how your user-centred approach aligns with our mission at PHSO. Keep it concise but impactful!
Showcase Your Agile Experience: Since we work in Agile teams, make sure to mention any relevant experience you have in iterative delivery. Talk about how you’ve collaborated with product managers, designers, and engineers to deliver improvements effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Parliamentary and Health Service Ombudsman
✨Know Your Stuff
Make sure you understand the role of a Business Analyst in a digital context. Brush up on user-centred design principles and evidence-based analysis approaches. Familiarise yourself with the PHSO's mission and how your skills can help improve public services.
✨Showcase Your Experience
Prepare specific examples from your past work where you've successfully analysed complex problems or collaborated with multidisciplinary teams. Highlight how you translated insights into actionable work, especially in Agile environments.
✨Ask Insightful Questions
During the interview, don’t hesitate to ask questions that show your interest in the role and the organisation. Inquire about their current digital projects or how they measure success in improving public services. This demonstrates your engagement and understanding of the role.
✨Communicate Clearly
Practice explaining complex issues in simple terms. As a Business Analyst, you'll need to communicate effectively with various stakeholders. Use clear, concise language during your interview to showcase your ability to convey information clearly and build shared understanding.