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- Tasks: Be the go-to person for printed documents and customer queries at the House of Lords.
- Company: Join the prestigious House of Lords and be part of history.
- Benefits: Enjoy 30 days annual leave, a generous pension, and health programmes.
- Why this job: Experience a unique role that supports democracy and engages with diverse teams.
- Qualifications: Strong customer service skills and a knack for organisation are key.
- Other info: Flexible working arrangements and a commitment to diversity await you.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a Publications Enquiries Officer to join our Journal Office at the House of Lords. This exciting role is based in the Printed Paper Office (PPO) where you will ensure all necessary printed documents are available to members and staff and respond to customer enquiries. You will also support the Procedural Centre and Conduct teams, gaining exposure to multiple areas of the House.
Main Responsibilities
- Act as the point of contact for members in the PPO, providing professional advice on papers and redirecting queries to other teams where appropriate.
- Follow best methods for organising, prioritising, presenting and distributing papers to members and staff.
- Check all papers laid before the House for compliance with requirements, triaging and escalating issues as required.
- Liaise with government departments about laying papers, including advising on laying requirements.
- Take receipt of new papers, complete all associated administrative tasks and ensure compliance with document registration, filing and archiving processes.
- Support resilience across the wider Journal Office by developing new skills and working regularly in other areas at the same grade.
Qualifications and Skills
- Strong customer service skills, able to deal with a range of customers and queries in a front-line role.
- Professionalism, including being organised and able to respond to urgent requests and prioritise tasks accordingly.
- Good oral and written communication skills and interpersonal skills.
- Strong team‑working skills, including the ability to be flexible within a team and ensure the office is covered and enquiries are dealt with promptly.
Benefits
- 30 days annual leave (increasing to 35 after one year of service)
- Generous pension scheme
- Parliamentary health and wellbeing programme
- The opportunity to witness history in the making.
Application Details
Please complete your online application by 10:00 am on 12th January 2026. If you require any reasonable adjustments during the application process, please contact us. Job offers are standardly offered at the minimum of the salary range. The House of Lords Administration is committed to increasing diversity and maintaining an inclusive workplace culture. We welcome applications from all candidates with diverse characteristics, including different ages, caring responsibilities, disability, gender/sex, gender reassignment/trans, marriage and civil partnership, pregnancy and maternity, race/ethnicity, religion or belief, sexual orientation and socio-economic status. We welcome discussions about flexible working arrangements and reasonable adjustments.
Location London, England, United Kingdom
Publications Enquiries Officer employer: Parliament
Contact Detail:
Parliament Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Publications Enquiries Officer
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the House of Lords on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and teamwork. We want to show that we can handle enquiries with professionalism and flair!
✨Tip Number 3
Dress the part! First impressions matter, so let’s make sure we look sharp and professional when we walk into that interview room.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role. Let’s not miss this chance!
We think you need these skills to ace Publications Enquiries Officer
Some tips for your application 🫡
Know Your Role: Before you start writing, make sure you understand the role of Publications Enquiries Officer. Familiarise yourself with the job description and think about how your skills match up. This will help you tailor your application to show us why you're the perfect fit!
Be Professional: Since this role involves customer service and communication, it's crucial to present yourself professionally in your written application. Use clear language, check your spelling and grammar, and keep it concise. We want to see that you can communicate effectively!
Show Your Team Spirit: Highlight your teamwork skills in your application. Mention any experiences where you've worked collaboratively or supported others. We value flexibility and collaboration, so let us know how you can contribute to our team dynamic!
Apply Through Our Website: Make sure to submit your application through our website by the deadline. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Don’t miss out on this opportunity—get your application in!
How to prepare for a job interview at Parliament
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the role of a Publications Enquiries Officer. Familiarise yourself with the responsibilities listed in the job description, especially around customer service and document compliance. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves dealing with a range of customers, prepare examples from your past experiences where you've successfully handled enquiries or resolved issues. Highlight your ability to remain professional and organised under pressure, as these traits are crucial for the job.
✨Demonstrate Team Spirit
The House of Lords values teamwork, so be ready to discuss how you've collaborated with others in previous roles. Share specific instances where you adapted to team needs or supported colleagues, showcasing your flexibility and commitment to ensuring smooth operations.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of insightful questions to ask your interviewers. Inquire about the challenges faced by the Journal Office or how they measure success in this role. This not only shows your interest but also helps you gauge if the position is the right fit for you.