At a Glance
- Tasks: Be the go-to person for printed documents and customer queries at the House of Lords.
- Company: Join the prestigious House of Lords and be part of history.
- Benefits: Enjoy 30 days annual leave, a generous pension, and health programmes.
- Other info: Flexible working arrangements and a commitment to diversity in the workplace.
- Why this job: Gain unique insights into parliamentary processes while developing valuable skills.
- Qualifications: Strong customer service and communication skills are essential.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a Publications Enquiries Officer to join our Journal Office at the House of Lords. This exciting role is based in the Printed Paper Office (PPO) where you will ensure all necessary printed documents are available to members and staff and respond to customer enquiries. You will also support the Procedural Centre and Conduct teams, gaining exposure to multiple areas of the House.
Main Responsibilities
- Act as the point of contact for members in the PPO, providing professional advice on papers and redirecting queries to other teams where appropriate.
- Follow best methods for organising, prioritising, presenting and distributing papers to members and staff.
- Check all papers laid before the House for compliance with requirements, triaging and escalating issues as required.
- Liaise with government departments about laying papers, including advising on laying requirements.
- Take receipt of new papers, complete all associated administrative tasks and ensure compliance with document registration, filing and archiving processes.
- Support resilience across the wider Journal Office by developing new skills and working regularly in other areas at the same grade.
Qualifications and Skills
- Strong customer service skills, able to deal with a range of customers and queries in a front-line role.
- Professionalism, including being organised and able to respond to urgent requests and prioritise tasks accordingly.
- Good oral and written communication skills and interpersonal skills.
- Strong team‑working skills, including the ability to be flexible within a team and ensure the office is covered and enquiries are dealt with promptly.
Benefits
- 30 days annual leave (increasing to 35 after one year of service)
- Generous pension scheme
- Parliamentary health and wellbeing programme
- The opportunity to witness history in the making.
Application Details
Please complete your online application by 10:00 am on 12th January 2026. If you require any reasonable adjustments during the application process, please contact us.
The House of Lords Administration is committed to increasing diversity and maintaining an inclusive workplace culture. We welcome applications from all candidates with diverse characteristics, including different ages, caring responsibilities, disability, gender/sex, gender reassignment/trans, marriage and civil partnership, pregnancy and maternity, race/ethnicity, religion or belief, sexual orientation and socio-economic status. We welcome discussions about flexible working arrangements and reasonable adjustments.
Location: London, England, United Kingdom
Publications Enquiries Officer in London employer: Parliament
The House of Lords offers a unique and rewarding work environment as a Publications Enquiries Officer, where you will play a vital role in supporting the legislative process while enjoying generous benefits such as 30 days of annual leave, a robust pension scheme, and access to a health and wellbeing programme. Located in the heart of London, this position not only provides opportunities for professional growth and skill development across various teams but also allows you to witness history in the making within a diverse and inclusive workplace culture.
StudySmarter Expert Advice🤫
We think this is how you could land Publications Enquiries Officer in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the House of Lords on LinkedIn. A friendly chat can give you insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by researching the House of Lords and its publications. Show us you’re genuinely interested in the role and have a good grasp of what we do!
✨Tip Number 3
Practice your customer service skills! Think of scenarios where you might need to handle tricky enquiries and how you’d respond professionally. We love candidates who can think on their feet.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Publications Enquiries Officer in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Publications Enquiries Officer. We want to see how you can bring value to our team at the House of Lords!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, it’s crucial to demonstrate your strong written communication skills. Use clear and professional language in your application to reflect your ability to handle enquiries effectively.
Be Organised and Professional:We love candidates who are organised! Make sure your application is well-structured and free from errors. This shows us that you can manage tasks efficiently, just like you would in the role.
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at Parliament
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the role of a Publications Enquiries Officer. Familiarise yourself with the responsibilities listed in the job description, especially around customer service and document management. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves dealing with a range of customers, prepare examples from your past experiences where you've successfully handled enquiries or resolved issues. Highlight your ability to remain professional and organised under pressure, as these traits are crucial for the job.
✨Communicate Clearly and Effectively
Good oral and written communication skills are essential for this position. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few questions to ask the interviewer about the team dynamics or the types of queries you might encounter, demonstrating your proactive approach.
✨Be Ready to Adapt
Flexibility is key in this role, so be prepared to discuss how you've adapted to changing situations in previous jobs. Think of examples where you've worked collaboratively within a team or taken on additional responsibilities. This will show that you're not just a good fit for the role, but also for the wider Journal Office.
