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For Companies At a Glance
- Tasks: Lead a dynamic team and ensure top-notch customer care at our leisure centre.
- Company: Join a fast-growing leisure management company with a vibrant culture.
- Benefits: Enjoy free gym membership, employee discounts, and career progression opportunities.
- Why this job: Kickstart your leisure management career while making a positive impact on customers.
- Qualifications: Strong communication skills and a passion for customer service; lifeguard qualification is a plus.
- Other info: Flexible hours and a supportive environment for personal and professional growth.
The predicted salary is between 30000 - 40000 £ per year.
The Duty Manager position is a key position in the Company. Carrying out continuous customer and staff relations services, the position provides the postholder with a genuinely rewarding experience and provides a springboard to a leisure management career in one of the most attractive and fast growing leisure management companies.
Primary Objectives For The Duty Manager Will Be:
- To ensure the highest possible standards of health and safety and customer care within the Centre.
- To develop and promote an exciting, innovative leisure programme in order to increase the usage and profitability of the Centre.
- To assume shift management responsibility for the Centre to maximise the total performance of the Centre and maintain the highest standards of customer care.
The Person
- Will be able to gain acceptance and respect from clients and the teams involved.
- Will be able to build strong relationships with customers, clients and employees.
- Will be able to communicate at different levels of the organisation, both listen and direct.
- Will be able to meet the demands of the role by working additional hours when required.
- Will be able to demonstrate clear identification with all customer requirements.
- Will be able to maintain and be committed to good employee relations and deliver quality training.
- Will be able to perform recreation assistant duties when required.
- A National Pool Lifeguard Qualification is desirable but not essential as we can fully fund the course.
- Ideally you will have a Pool Plant Operators qualification and a recognised Leisure Management qualification.
What can 1Life offer you?
- Free gym membership for you and a nominated person.
- Employee discount portal.
- Company sick pay.
- Career Progression and More.
How to Apply
If you feel like you’d be successful in this role or are interested to know more, we’d love to hear from you. We are proud to be Equal Opportunity Employers that are committed to inclusion and diversity.
Duty Manager in Saffron Walden employer: Parkwood Leisure
Contact Detail:
Parkwood Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager in Saffron Walden
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Lord Butler Leisure Centre on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer care and team management. We suggest role-playing with a friend to get comfortable with your responses and show off your communication skills.
✨Tip Number 3
Show your passion for leisure management! When you get the chance, share your ideas for innovative programmes that could enhance customer experience at the Centre. This will demonstrate your commitment and creativity.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Duty Manager in Saffron Walden
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about working in leisure management and how you can contribute to our team.
Tailor Your CV: Make sure your CV is tailored to the Duty Manager position. Highlight relevant experience and skills that match the job description. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Parkwood Leisure
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Duty Manager. Familiarise yourself with health and safety standards, customer care practices, and leisure programme development. This will show that you're serious about the role and ready to hit the ground running.
✨Showcase Your People Skills
This role is all about building relationships, so be prepared to discuss your experience in customer service and team management. Think of specific examples where you've successfully resolved conflicts or improved customer satisfaction. This will demonstrate your ability to connect with clients and staff alike.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like handling a difficult customer or managing a busy shift. Practise your responses to these scenarios, focusing on how you would ensure safety and maintain high standards of service. This will help you stand out as a proactive candidate.
✨Express Your Passion for Leisure Management
Let your enthusiasm for the leisure industry shine through! Talk about any relevant qualifications or experiences, and share your ideas for innovative leisure programmes. Showing that you're not just looking for a job, but are genuinely excited about contributing to the company’s success, can make a big difference.