Front of House & Sales Advisor in Penarth

We are currently looking for a Front of House Assistant/ Sales Advisor to take the lead in hosting and interacting with members whilst actively promoting our philosophy of Quality, Care and Excellence in the service we provide in Penarth Leisure Centre. The hours required are every Sunday 09:00am - 16:30pm (7 hours per week), with the ability to pick up overtime hours as and when required.

Responsibilities

• Ensure that all the people who enter the Leisure Centre receive a friendly, polite and efficient service driving our site Net Promoter Score.
• Create a great first impression of the Leisure Centre.
• Have a good range of knowledge regarding the Leisure Centre.
• Promote and sell 'Learn to Swim' and ‘Fitness’ memberships by actively engaging in the sales process.
• Present our swim retail offer as well as maintain standards and stock to help achieve our secondary revenue targets for the team.
• Maintain a high level of customer satisfaction by efficiently and effectively managing phone calls whilst still providing excellent face-to-face service, contributing to the site's target of a 95% answered call rate.
• A key responsibility is using a Welsh greeting when answering the phone. While the ability to speak Welsh is desirable, it is not an essential requirement for this role.
• The ability to work additional hours across other Centres within the Vale of Glamorgan Contract including Cowbridge, Barry and Llantwit Major Leisure Centres if/when required.

Person

• You need to be a people person, approachable and proactive.
• A strong sales drive and culture are essential for this role.
• To deliver the brand standards every day.
• All team members will be smart and well presented in the appropriate uniform and with a name badge.
• All areas of the building will be spotlessly clean at all times.
• All team members will aim to deal with a customer request immediately; if they can’t they will get someone who can.
• Must be confident when face-to-face or on the phone with customers.
• You will have strong interpersonal and customer-facing skills and become knowledgeable about our facility and the services we provide.
• To be able to deal with existing customer enquiries, new potential party bookings and careful handling of data in line with GDPR.
• Capability in customer relations and basic computer skills are essential requirements for this post.
• You must be friendly, enthusiastic with a positive attitude and a good understanding of customer service and customer care.
• You will be flexible, reliable, possess good communication skills and enjoy working as part of a team.

Benefits

• Free gym membership for you and a nominated person.
• Employee discount portal.
• Company sick pay.
• Career progression and more.

How to Apply

If you feel like you’d be successful in this role or are interested to know more, we’d love to hear from you. Closing Date: 19th December 2025.

We are proud to be Equal Opportunity Employers that are committed to inclusion and diversity. Note: If you are interested in applying for this role, we suggest you do so at the earliest opportunity to avoid disappointment as interviews will be held throughout the process. Please note that if you have not received correspondence within 21 days then please assume your application has been unsuccessful on this occasion.