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- Tasks: Lead the Front of House team, ensuring excellent customer service and achieving sales targets.
- Company: Join Legacy Leisure, a not-for-profit committed to enriching local communities through leisure activities.
- Benefits: Enjoy a competitive salary, free gym membership, discounts, and career progression opportunities.
- Why this job: This role offers a rewarding experience and a pathway to a successful leisure management career.
- Qualifications: Must have at least one year in sales or marketing; passion and teamwork are essential.
- Other info: Welsh language skills are a plus, but not required. Apply early to secure your chance!
The predicted salary is between 22700 - 30000 £ per year.
About Us
Legacy Leisure, established to support a national legacy following the Olympics, is a not for profit charitable organisation committed to providing a diverse and meaningful range of leisure and culture related activities for the local communities in which we serve. Aiming to deliver high quality services to our customers, the Company also prides itself on its exemplary health and safety record and commitment to staff.
Job Description
The FOH Manager is a key position in Penarth Leisure Centre and will report directly to the Centre Manager. Carrying out continuous customer and staff relations services, the post provides a genuinely rewarding experience and a springboard to a leisure management career in one of the most attractive and fast growing leisure management companies in the UK.
Primary objectives for the FOH Manager will be:
- To promote excellent customer service and drive standards.
- To contribute to the growth of the Fitness membership base by hitting Sales Targets.
- To work closely with our central marketing team and ensure all centre marketing promotion is clear, simple and up to date maximising any local opportunities or partnerships.
- To support the Centre manager in achieving the budget.
The FOH Manager will focus day to day on the following tasks:
- To manage the Front of House/Sales team. Areas of responsibility would include recruitment, welfare, rota management, payroll, training and development of the team.
- To ensure we keep staff and customers safe at all times.
- To ensure that the financial objectives of the department are achieved and the appropriate financial systems and procedures are followed.
- To manage the fitness membership sales performance daily and ensure the team deliver.
- To lead on the marketing at site for all central marketing campaigns.
- To manage & increase social media engagement through all relevant platforms.
- To ensure the retail area is well managed and commercially successful.
- To ensure the website is kept updated and accurate at all times.
- To manage the Sales team with forward planning for all lead generation and outreach activities.
- To ensure that the Sales team and themselves are delivering the centres KPIs/MPCs in order to work towards achieving monthly sales targets.
- To ensure sufficient staff are available for the safe, high quality functioning of the Front of house area.
- To identify, develop and deliver appropriate staff training and development.
- To guide, care for and assist all site users.
- To ensure all facilities are presented to the highest levels of cleanliness and comfort.
The Candidate
The successful candidate must be flexible, reliable, and enjoy working as part of a team. We are looking for passion and a willingness to drive the business and hit targets; we can train everything else! At least one year experience in a sales or marketing role would be required. Ability to speak Welsh would be desirable, however not essential.
What can Legacy Leisure offer you?
- Competitive salary, generous annual leave.
- Free gym membership for you and a nominated person.
- Employee health cash plan.
- Employee discount portal - discounts on travel bookings, high street vouchers, gift cards, cinema tickets, days out, leisure activities and your day to day spending.
- Cycle to Work scheme.
- Pension Scheme.
- Company sick pay.
- Career progression.
- Training and development.
Legacy Leisure is a well established business that is continuously growing. Successful applicants can look forward to joining a company that can offer career prospects and believes in investing in its people. We are proud to be Equal Opportunity Employers that are committed to inclusion and diversity.
If you are interested in applying for this role, we suggest that you do so at the earliest opportunity to avoid disappointment. Please note that if you have not received correspondence within 21 days then please assume your application has been unsuccessful on this occasion.
Front of House Manager employer: Parkwood Leisure
Contact Detail:
Parkwood Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Manager
✨Tip Number 1
Familiarise yourself with the local community and the specific needs of Penarth Leisure Centre. Understanding the demographics and preferences of the clientele can help you tailor your approach to customer service and marketing strategies.
✨Tip Number 2
Network with current employees or industry professionals who have experience in leisure management. They can provide valuable insights into the company culture and expectations, which can give you an edge during the interview process.
✨Tip Number 3
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Highlighting your ability to motivate and develop staff will resonate well with the hiring managers.
✨Tip Number 4
Stay updated on the latest trends in fitness and leisure marketing. Being knowledgeable about current marketing strategies and social media engagement techniques can demonstrate your proactive approach and commitment to driving sales.
We think you need these skills to ace Front of House Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and qualifications required for the Front of House Manager position. Tailor your application to highlight relevant experience and skills.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in sales or marketing roles. Emphasise any leadership or team management experience, as well as your ability to drive customer service standards.
Write a Strong Cover Letter: In your cover letter, express your passion for the role and the leisure industry. Mention specific examples of how you have successfully managed teams or met sales targets in previous positions.
Highlight Relevant Skills: Make sure to showcase any relevant skills such as customer service excellence, team management, and marketing knowledge. If you have experience with social media engagement or financial management, be sure to include that as well.
How to prepare for a job interview at Parkwood Leisure
✨Showcase Your Customer Service Skills
As a Front of House Manager, excellent customer service is key. Prepare examples from your past experiences where you successfully handled customer queries or complaints, demonstrating your ability to maintain high standards.
✨Demonstrate Leadership Experience
Highlight any previous roles where you managed a team. Discuss how you motivated your team, handled conflicts, and ensured everyone was working towards common goals, especially in a sales or marketing context.
✨Familiarise Yourself with the Company
Research Legacy Leisure and understand their mission and values. Be ready to discuss how your personal values align with theirs and how you can contribute to their goal of providing quality leisure services.
✨Prepare for Sales Target Discussions
Since hitting sales targets is a primary objective, be prepared to talk about your experience with sales strategies. Bring data or examples that showcase your success in meeting or exceeding targets in previous roles.
