Front of House Manager

JOB DESCRIPTION
The Front of House has a varied and interesting role. The activities in a Leisure Centre are wide ranging and the involvement with people is continuous. This allows for an exciting day, using your skills on a diverse range of jobs.
Primary objectives for the Front of House will be:

• To ensure that all the people who enter the Leisure Centre receive a friendly, polite and efficient service.
• To create a favourable first impression of the Leisure Centre.
• To have a good range of knowledge regarding the Leisure Centre

The Front of House will focus day to day on the following tasks:

• To manage and lead a team to ensure compliance of all services as below
• Manage a weekly, monthly rota to ensure cover at all times.
• To work and lead a team and individually to ensure that customers\’ needs are understood and met.
• To ensure a warm friendly and professional service with high standard of customer care at all times in order to generate customer loyalty.
• To assist the customers with their booking requirements and receive payments for use of the centre\’s facilities.
• To answer telephone calls efficiently and effectively within the company standards.
• To have a good understanding of the Parkwood social media platforms, including website and app so you can assist customers with any issues.
• To be able control customers entering the Leisure Centre, issuing receipts where required.
• To be aware of all relevant Health and Safety policies/procedures for the Leisure Centre, to constantly enforce them with the public where necessary and to raise any concerns to management.
• To follow the financial procedures with regards to cash handling and reconciliation of monies.
• To operate the communication systems at the Leisure Centre, such as public address system & telephones.
• To communicate messages effectively to the rest of the leisure centre team.
• To follow the procedures for new gym memberships and swimming lesson courses.
• To operate a computerised front of house system which includes different booking systems and process payments for point of sale products.
• To promote and control items for resale and hire.
• To deal with customer complaints or comments as per the company procedures.
• To keep reception clean, tidy and a pleasant environment in which to work.
• To undertake any other duties as may be required to assist in the running of the Centre.

The FOH Manager may at times be required to Duty Manager the centre and open and close the full facility in line with company requirements