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For Companies At a Glance
- Tasks: Lead the team and ensure top-notch customer care at Southwell Leisure Centre.
- Company: Join a fast-growing leisure management company with a vibrant culture.
- Benefits: Free gym membership, employee discounts, career progression, and company sick pay.
- Why this job: Kickstart your leisure management career while making a positive impact on the community.
- Qualifications: Strong communication skills and a passion for customer service; lifeguard qualification is a plus.
- Other info: Dynamic role with opportunities for training and development in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
The Duty Manager position is a key position in the Company. Carrying out continuous customer and staff relations services, the position provides the postholder with a genuinely rewarding experience and provides a springboard to a leisure management career in one of the most attractive and fast growing leisure management companies.
Primary Objectives For The Duty Manager Will Be:
- To ensure the highest possible standards of health and safety and customer care within the Centre.
- To develop and promote an exciting, innovative leisure programme in order to increase the usage and profitability of the Centre.
- To assume shift management responsibility for the Centre to maximise the total performance of the Centre and maintain the highest standards of customer care.
The Person
- Will be able to gain acceptance and respect from clients and the teams involved.
- Will be able to build strong relationships with customers, clients and employees.
- Will be able to communicate at different levels of the organisation, both listen and direct.
- Will be able to meet the demands of the role by working additional hours when required.
- Will be able to demonstrate clear identification with all customer requirements.
- Will be able to maintain and be committed to good employee relations and deliver quality training.
- Will be able to perform recreation assistant duties when required.
- A National Pool Lifeguard Qualification is desirable but not essential as we can fully fund the course.
- Ideally you will have a Pool Plant Operators qualification and a recognised Leisure Management qualification.
What can Creating Active Futures offer you?
- Free gym membership for you and a nominated person.
- Employee discount portal.
- Company sick pay.
- Career Progression and More!
How to Apply
If you feel like you’d be successful in this role or are interested to know more, we’d love to hear from you. Please apply with a letter of application and CV to adam.groves@lexleisure.org.uk.
Closing Date: 31st March 2026
About Creating Active Futures
We are proud to be Equal Opportunity Employers that are committed to inclusion and diversity. If you are interested in applying for this role, we suggest that you do so at the earliest opportunity to avoid disappointment as interviews will be held throughout the process. Please note that if you have not received correspondence within 21 days then please assume your application has been unsuccessful on this occasion.
Duty Manager - Southwell Leisure Centre employer: Parkwood Leisure
Contact Detail:
Parkwood Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Southwell Leisure Centre
✨Tip Number 1
Get to know the company! Research Southwell Leisure Centre and its values. When you walk into that interview, show us you understand what we stand for and how you can contribute to our mission.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer care and team management. We want to see how you handle real-life scenarios, so think of examples from your past experiences.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. We’re all about creating a welcoming environment, and that starts with you!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Duty Manager - Southwell Leisure Centre
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see why you're excited about becoming a Duty Manager and how you can contribute to our vibrant team at Southwell Leisure Centre.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight any relevant experience in customer care or leisure management that aligns with what we’re looking for. This helps us see how you fit into our vision!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us your story. Use it to explain why you’re the perfect fit for the Duty Manager role and how your skills can help us maintain high standards of health and safety and customer care.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s quick and easy, and ensures your application gets to the right place without any hiccups. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Parkwood Leisure
✨Know the Centre Inside Out
Before your interview, make sure you research Southwell Leisure Centre thoroughly. Familiarise yourself with their services, current programmes, and any recent news. This will not only show your genuine interest but also help you answer questions about how you can contribute to enhancing customer care and safety standards.
✨Showcase Your People Skills
As a Duty Manager, building strong relationships is key. Prepare examples from your past experiences where you've successfully managed teams or resolved customer issues. Highlight your communication skills and how you can connect with both clients and staff at different levels.
✨Demonstrate Your Passion for Leisure Management
Express your enthusiasm for the leisure industry and your commitment to creating an exciting programme. Think of innovative ideas you could bring to the Centre that would increase usage and profitability. This will show that you're not just looking for a job, but are genuinely invested in the role.
✨Be Ready for Scenario Questions
Prepare for situational questions that may arise during the interview. Think about how you would handle emergencies, manage staff during busy periods, or improve customer satisfaction. Practising these scenarios will help you articulate your thought process and decision-making skills effectively.