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- Tasks: Lead the team at Edwalton Golf Centre, ensuring top-notch customer service and facility usage.
- Company: Join Lex Leisure, a growing company dedicated to inclusive leisure activities for all communities.
- Benefits: Enjoy competitive pay, generous leave, free gym membership, and discounts on various services.
- Why this job: Be part of a friendly atmosphere while enhancing your skills and making a positive community impact.
- Qualifications: Experience in golf, hospitality, or leisure management is essential; strong communication skills are a must.
- Other info: Flexible hours with opportunities for career progression and personal development.
The predicted salary is between 28800 - 43200 £ per year.
This is an outstanding career opportunity with a market leader committed to providing a diverse and meaningful range of leisure and culture-related activities for the local communities in which we serve.
Edwalton Golf Centre includes a full length 9 hole golf course, a 9 hole 'par 3' golf course, practice range, clubhouse, indoor golf studio and function facilities. The centre encompasses everything the newcomer, occasional or established golfer needs as well as being committed to the wider community for both leisure and social purposes. Edwalton is renowned for its relaxed, tranquil and friendly atmosphere, and is now recruiting for a Duty Manager.
If you’ve got golf, hospitality or leisure experience in a Duty Manager or supervisory position then we’d love to hear from you. Reporting to the Centre Manager at Edwalton, you will play a vital role in our leadership team.
Following the extension of the contract for Glendale Golf to manage Edwalton Golf Centre until 2027, along with the completion of an investment programme to upgrade the facilities, the focus is now on growing golf participation and overall usage of the Centre in order to improve financial performance.
The role is based on a 40 hour a week contract, working mornings, lates and weekends. There may be a requirement for holiday and sickness cover also as necessary.
The Opportunity
- We are looking for a Duty Manager to join the team at Edwalton Golf Centre.
- A specific focus of the role will be to ensure high standards of customer service and satisfaction are delivered whilst enhancing safe and enjoyable usage of the facilities.
- The post holders will ensure that the service provided meets the requirements of the client as defined within the service specification as well as consistently driving the commercial performance for the centre.
- This position will allow you to develop your skills and reputation whilst enhancing safe and enjoyable usage of the facilities.
- Leading business recovery post national enforced lockdowns with the aim to further increase usage and profitability.
- To ensure the highest possible standards of health & safety and customer care are delivered consistently.
The Person
- Will be able to gain acceptance and respect from clients and the teams involved.
- Will be able to build strong relationships with customers, clients and employees.
- Will be able to communicate at different levels of the organisation, both listen and direct.
- Will be able to meet the demands of the role by working additional hours when required.
- Will be able to demonstrate clear identification with all customer requirements.
- Will be able to maintain and be committed to good employee relations and deliver quality training.
What can Lex Leisure offer you?
- Competitive salary
- Generous annual leave
- Free gym membership for you and a nominated person
- Employee health cash plan
- Employee discount portal - discounts on travel bookings, high street vouchers, gift cards, cinema tickets, days out, leisure activities and your day to day spending
- Cycle to Work scheme
- Pension Scheme
- Company sick pay
- Career progression
- Training and development
Lex Leisure is a well established business that is continuously growing. Successful applicants can look forward to joining a company that can offer career prospects and believes in investing in its people.
How to Apply
Please apply with a letter of application and CV to: recruitment@parkwood-holdings.co.uk
If you are interested in applying for this role, we suggest that you do so at the earliest opportunity to avoid disappointment as interviews will be held throughout the process and we reserve the right to end the closing date earlier than advertised. Please note that if you have not received correspondence within 21 days then please assume your application has been unsuccessful on this occasion.
Closing Date: 31st June 2025
About Lex Leisure
Lex Leisure seeks to operate leisure venues on a commercial basis with a view to generating a surplus that can be used for our principal objective of supporting those who are disabled, physically or mentally or who require support or bespoke care plans to stay physically active. Lex Leisure, working with key partners, wants to empower disabled people to take a more active role in all aspects of sport and physical activity and for our facilities to be more inclusive and to provide a greater range of sporting opportunities for disabled people.
We are proud to be Equal Opportunity Employers that are committed to inclusion and diversity.
Duty Manager employer: Parkwood Leisure
Contact Detail:
Parkwood Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with the specific services and facilities offered at Edwalton Golf Centre. Understanding the unique aspects of the centre will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network with current or former employees of Lex Leisure or Edwalton Golf Centre. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the Duty Manager position.
✨Tip Number 3
Highlight any relevant experience in customer service and team leadership during your interactions with the hiring team. Be prepared to share specific examples of how you've successfully managed teams or improved customer satisfaction in previous roles.
✨Tip Number 4
Stay updated on trends in the leisure and golf industry. Being knowledgeable about current challenges and opportunities in the sector can set you apart as a candidate who is proactive and ready to contribute to the growth of Edwalton Golf Centre.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, leisure, or supervisory roles. Emphasise any previous Duty Manager positions or similar responsibilities that demonstrate your ability to lead and manage teams effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the leisure industry. Mention specific experiences where you enhanced customer satisfaction or improved operational performance.
Highlight Leadership Skills: In both your CV and cover letter, focus on your leadership skills. Provide examples of how you've built strong relationships with clients and team members, and how you've successfully managed teams in high-pressure environments.
Showcase Health & Safety Awareness: Given the emphasis on health and safety in the job description, include any relevant certifications or training you've completed. Discuss your commitment to maintaining high standards of safety and customer care in your application.
How to prepare for a job interview at Parkwood Leisure
✨Know the Venue
Familiarise yourself with Edwalton Golf Centre's facilities and services. Understanding the layout, offerings, and community involvement will help you demonstrate your enthusiasm and knowledge during the interview.
✨Highlight Relevant Experience
Be prepared to discuss your previous roles in hospitality or leisure management. Share specific examples of how you've ensured high standards of customer service and safety, as these are crucial for the Duty Manager position.
✨Demonstrate Leadership Skills
As a Duty Manager, you'll be part of a leadership team. Prepare to talk about your experience in leading teams, resolving conflicts, and building strong relationships with both customers and staff.
✨Show Your Commitment to Community
Lex Leisure values community engagement. Be ready to discuss how you can contribute to growing golf participation and enhancing the overall experience for visitors at the centre.