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- Tasks: Lead a team, ensure customer satisfaction, and manage daily operations at our leisure centre.
- Company: Join Legacy Leisure, a fast-growing company dedicated to providing exceptional leisure experiences.
- Benefits: Enjoy free gym membership, employee discounts, and career progression opportunities.
- Why this job: This role offers a rewarding experience and a pathway to a career in leisure management.
- Qualifications: Strong communication skills and a passion for customer service; qualifications in leisure management are a plus.
- Other info: National Pool Lifeguard Qualification can be funded; apply early to secure your chance!
The predicted salary is between 24000 - 36000 £ per year.
The Duty Manager position is a key position in the Company. Carrying out continuous customer and staff relations services, the position provides the postholder with a genuinely rewarding experience and provides a springboard to a leisure management career in one of the most attractive and fast growing leisure management companies.
Primary objectives for the Duty Manager will be:
- To ensure the highest possible standards of health and safety and customer care within the Centre.
- To develop and promote an exciting, innovative leisure programme in order to increase the usage and profitability of the Centre.
- To assume shift management responsibility for the Centre to maximise the total performance of the Centre and maintain the highest standards of customer care.
The Person will be able to:
- Gain acceptance and respect from clients and the teams involved.
- Build strong relationships with customers, clients and employees.
- Communicate at different levels of the organisation, both listen and direct.
- Meet the demands of the role by working additional hours when required.
- Demonstrate clear identification with all customer requirements.
- Maintain and be committed to good employee relations and deliver quality training.
- Perform recreation assistant duties when required.
A National Pool Lifeguard Qualification is desirable but not essential as we can fully fund the course. Ideally you will have a Pool Plant Operators qualification and a recognised Leisure Management qualification.
What can Legacy Leisure offer you?
- Free gym membership for you and a nominated person
- Employee discount portal
- Company sick pay
- Career Progression and More
If you feel like you’d be successful in this role or are interested to know more, we’d love to hear from you. Please apply with a letter of application and CV to tim.pollard@legacyleisure.org.uk
Closing Date: 6th June 2025
We are proud to be Equal Opportunity Employers that are committed to inclusion and diversity. If you are interested in applying for this role, we suggest that you do so at the earliest opportunity to avoid disappointment as interviews will be held throughout the process. Please note that if you have not received correspondence within 21 days then please assume your application has been unsuccessful on this occasion.
Duty Manager employer: Parkwood Leisure
Contact Detail:
Parkwood Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with the latest trends in leisure management and customer service. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Network with current or former employees of Legacy Leisure. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed teams or improved customer experiences in previous roles. This will showcase your ability to meet the demands of the Duty Manager position.
✨Tip Number 4
If you don’t already have it, consider starting the National Pool Lifeguard Qualification course. Mentioning your proactive approach to gaining this qualification can impress potential employers and show your dedication to the role.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Duty Manager position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for leisure management and customer service. Use specific examples from your past experiences to demonstrate your ability to build relationships and manage teams effectively.
Highlight Relevant Qualifications: If you have any relevant qualifications, such as a Pool Plant Operators qualification or a recognised Leisure Management qualification, make sure to mention them prominently in your CV. If you don’t have them yet, express your willingness to obtain them.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Parkwood Leisure
✨Showcase Your Customer Care Skills
As a Duty Manager, you'll need to demonstrate your ability to provide excellent customer service. Prepare examples of how you've handled customer complaints or improved customer satisfaction in previous roles.
✨Highlight Your Leadership Experience
This role requires strong leadership skills. Be ready to discuss your experience in managing teams, resolving conflicts, and motivating staff to achieve high performance.
✨Understand Health and Safety Standards
Familiarise yourself with health and safety regulations relevant to leisure centres. Be prepared to discuss how you would ensure compliance and promote a safe environment for both staff and customers.
✨Demonstrate Your Passion for Leisure Management
Express your enthusiasm for the leisure industry and your vision for innovative programmes that could enhance customer engagement. Research the company’s current offerings and think about how you can contribute to their growth.
