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For Companies At a Glance
- Tasks: Lead a dynamic team and ensure top-notch customer care at our leisure centre.
- Company: Join a fast-growing leisure management company with a vibrant culture.
- Benefits: Enjoy free gym membership, employee discounts, and career progression opportunities.
- Why this job: Kickstart your leisure management career while making a positive impact on the community.
- Qualifications: Strong communication skills and a passion for customer service; lifeguard qualification is a plus.
- Other info: Flexible hours and a supportive environment for personal and professional growth.
The predicted salary is between 24000 - 36000 £ per year.
The Duty Manager position is a key position in the Company. Carrying out continuous customer and staff relations services, the position provides the postholder with a genuinely rewarding experience and provides a springboard to a leisure management career in one of the most attractive and fast growing leisure management companies.
Primary Objectives For The Duty Manager Will Be:
- To ensure the highest possible standards of health and safety and customer care within the Centre.
- To develop and promote an exciting, innovative leisure programme in order to increase the usage and profitability of the Centre.
- To assume shift management responsibility for the Centre to maximise the total performance of the Centre and maintain the highest standards of customer care.
The Person
- Will be able to gain acceptance and respect from clients and the teams involved.
- Will be able to build strong relationships with customers, clients and employees.
- Will be able to communicate at different levels of the organisation, both listen and direct.
- Will be able to meet the demands of the role by working additional hours when required.
- Will be able to demonstrate clear identification with all customer requirements.
- Will be able to maintain and be committed to good employee relations and deliver quality training.
- Will be able to perform recreation assistant duties when required.
- A National Pool Lifeguard Qualification is desirable but not essential as we can fully fund the course.
- Ideally you will have a Pool Plant Operators qualification and a recognised Leisure Management qualification.
What can Creating Active Futures offer you?
- Free gym membership for you and a nominated person.
- Employee discount portal.
- Company sick pay.
- Career Progression and More!
How to Apply
If you feel like you’d be successful in this role or are interested to know more, we’d love to hear from you. Please apply with a letter of application and CV to adam.groves@lexleisure.org.uk. Closing Date: 31st March 2026.
About Creating Active Futures
We are proud to be Equal Opportunity Employers that are committed to inclusion and diversity. If you are interested in applying for this role, we suggest that you do so at the earliest opportunity to avoid disappointment as interviews will be held throughout the process. Please note that if you have not received correspondence within 21 days then please assume your application has been unsuccessful on this occasion.
Duty Manager employer: Parkwood Leisure
Contact Detail:
Parkwood Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Get to know the company! Research Southwell Leisure Centre and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events related to leisure management. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer care and team management. Think about examples from your past experiences that demonstrate your skills and how you can contribute to the Centre's success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Creating Active Futures.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through. We want to see that you’re genuinely excited about the opportunity to work as a Duty Manager and contribute to our vibrant leisure community.
Tailor Your CV: Make sure your CV is tailored to the Duty Manager position. Highlight relevant experience and skills that align with the job description. We love seeing how your background fits with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for the role. Be specific about your achievements and how they relate to the responsibilities of a Duty Manager. We appreciate a personal touch!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Parkwood Leisure
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Duty Manager. Familiarise yourself with health and safety standards, customer care practices, and leisure management principles. This will help you answer questions confidently and show that you're serious about the role.
✨Showcase Your People Skills
As a Duty Manager, building relationships is crucial. Prepare examples of how you've successfully managed teams or resolved customer issues in the past. Highlight your communication skills and ability to connect with different levels of an organisation.
✨Demonstrate Your Passion for Leisure Management
Express your enthusiasm for the leisure industry and any innovative ideas you have for programmes that could increase usage and profitability at the Centre. This shows that you're not just looking for a job, but are genuinely interested in contributing to the company's success.
✨Be Ready to Discuss Flexibility
The role may require additional hours, so be prepared to discuss your availability and willingness to adapt. Share any previous experiences where you've gone above and beyond to meet work demands, as this will demonstrate your commitment to the position.