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- Tasks: Be the friendly face of Dolygaer, welcoming guests and managing bookings.
- Company: Join Parkwood Leisure, a leading leisure management company in the UK.
- Benefits: Part-time hours, flexible schedule, and a supportive team environment.
- Other info: Opportunity to grow within a dynamic and exciting leisure environment.
- Why this job: Make a positive impact on guests' experiences in a fun outdoor setting.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 12 - 12 £ per hour.
Job Type: Part Time - 24 hours per week
Start Date: April 2026
Interviews: March 13th, 19th & 24th
Pay scale: Dependent on qualification. Starting from minimum wage.
BACKGROUND
Parkwood Leisure is one of the leading leisure management companies in the UK. Having managed local authority leisure centres since 1995, Parkwood Leisure is one of the most experienced operators in the marketplace. Aiming to deliver high quality services to our customers, the Company also prides itself on its exemplary health and safety record and commitment to staff.
This role is to become a part of the Dolygaer team and will help alongside the operations manager to ensure that all guests and customers enjoy a high quality experience from the 1st point of contact.
ORGANISATION STRUCTURE
The post holder will report directly to the Operations Manager.
JOB DESCRIPTION
- To act as the first point of contact for customers coming into, calling or emailing the Centre.
- To ensure that all customers and guests are received in a friendly, polite and service friendly manner.
- To take bookings, handle cash, answer enquiries via telephone, in person or by email.
- Take payments through the till system for the cafe, day activities and all other possible transactions.
- Serve customers of the cafe, including basic food handling.
- To work as part of a team to ensure that customers are hosted well and their needs are understood and met.
- To ensure a warm friendly and professional approach and high standards of customer care are delivered at all times in order to generate customer loyalty.
- To understand the range of activities offered to be able to assist the customers with choices of the Centre's activities.
- To be responsible for own Health & Safety and the Health and Safety at the centre implementing and assessing practices and drawing attention to any unsafe practices.
- To communicate with the customer via emails, social media and booking systems in a polite and professional manner.
- To promote the Centre positively at all times and maintain the displays of promotional material.
- To receive telephone, written and personal bookings.
Receptionist - Merthyr Tydfil employer: Parkwood Leisure Ltd
Contact Detail:
Parkwood Leisure Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - Merthyr Tydfil
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Parkwood Leisure and the Dolygaer Centre. Understanding their values and services will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common receptionist scenarios with a friend or family member. This will help you feel more confident when handling customer enquiries and bookings during the actual interview.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look smart and professional for your interview. A polished appearance shows that you take the role seriously and are ready to represent the Dolygaer Centre.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation for the opportunity. It also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Receptionist - Merthyr Tydfil
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and what makes you a great fit for our team.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your relevant experience and skills that align with the Receptionist role at Dolygaer. This shows us that you’ve done your homework and are genuinely interested!
Keep It Clear and Concise: We appreciate a well-structured application. Keep your sentences clear and to the point, and avoid any unnecessary fluff. This helps us quickly see why you’d be a fantastic addition to our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Parkwood Leisure Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Parkwood Leisure and the Dolygaer Outdoor Centre. Understand their values, services, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your Customer Service Skills
As a receptionist, you'll be the first point of contact for customers. Prepare by practising how you would handle various customer scenarios, such as dealing with complaints or answering enquiries. Role-playing with a friend can help you feel more confident and articulate during the interview.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. Aim for a polished look that reflects the friendly and professional atmosphere of the Dolygaer Centre. This shows that you take the opportunity seriously and understand the importance of presentation in customer service.
✨Prepare Questions to Ask
Interviews are a two-way street. Prepare thoughtful questions about the role, team dynamics, and company culture. This not only demonstrates your enthusiasm but also helps you gauge if the position is the right fit for you. Plus, it shows that you're proactive and engaged!